Clinical Services Coordinator

2 weeks ago


New Haven Connecticut, United States Yale New Haven Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Clinical Services Coordinator to join our team at Yale New Haven Health. The successful candidate will be responsible for coordinating and supporting all tasks related to patient scheduling, ensuring accurate and timely scheduling of radiology procedures, and providing exceptional customer service to patients and staff.

Key Responsibilities
  • Coordinates and supports all tasks related to patient scheduling, ensuring all exams are scheduled appropriately and in a timely manner.
  • Ensures all inpatient procedures are scheduled from the order entry queue in a timely manner, including all required forms associated with the procedures.
  • Ensures all outpatient procedures are scheduled accurately with optimum customer service, including ensuring all procedures have been pre-authorized as appropriate.
  • Maintains and assists with scheduling manuals within each section in collaboration with Section Coordinator or coordinator or scheduling.
  • Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliance Regulations as identified by the business service manager and monitored by the manager or coordinator.
  • Works with manager/coordinator to ensure all quality control measures have been addressed, including identifying all exams that have not been completed or cancelled from the previous day.
  • Follows HIPAA guidelines when working with confidential patient information and assists patient waits by keeping them notified of exam delays and responding to questions.
  • Assists manager and coordinator of the section with ordering and purchasing of all necessary office supplies.
  • To enhance the patient experience in Diagnostic Radiology, all staff will be responsible to achieve patient satisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey.
Requirements
  • Graduation from high school, including or supplemented by secretarial coursework, or equivalent training and experience.
  • Medical terminology/computer course required or equivalent related experience. College degree in Business desired or appropriate business experience.
  • Three (3) years relevant and direct administrative clerical/scheduling experience required in an outpatient environment and/or successful completion of the Business Services competency assessment.
  • Prior computer usage required with experience in an imaging department preferred. Experience in coding as well as an understanding of Third Party payor requirements, LMRPs and ABN exposure desired.
Preferred Qualifications
  • Excellent telephone communications, interpersonal, coordination, and organizational skills.
  • Ability to read computer screens, forms, and other documents and follow written and oral instructions.
  • Ability to work in a fast-paced, changing environment and respond to unpredictable, changing situations and needs with professionalism, good judgment, and excellent customer relation skills.


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