Service Operations Manager

3 days ago


Brentwood, Tennessee, United States Lexus of Nashville Full time
Service Operations Manager Job Description

We are seeking an experienced and results-driven Service Operations Manager to oversee the day-to-day operations of our service department at Lexus of Cool Springs. As a key member of our team, you will be responsible for ensuring that our technicians are working efficiently and effectively to provide exceptional service to our customers.

Some of your key responsibilities will include implementing and maintaining an effective dispatch schedule, prioritizing and controlling all comebacks, and ensuring proper repair order documentation. You will also be responsible for maintaining an organized and up-to-date repair log and reviewing job status frequently.

In addition to these responsibilities, you will need to communicate effectively with technicians, advisors, and customers to ensure that their needs are met and that they are satisfied with the service provided. Estimated Salary: $39,000 plus commission.

Requirements:
  • Strong organizational and leadership skills
  • Ability to communicate effectively with technicians, advisors, and customers
  • Results-driven and customer-focused


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