Operations Team Leader

2 weeks ago

Windsor Locks, Connecticut, United States CLEAR (clearme) Full time


The Operations Team Leader will play a crucial role within our airport management team, reporting directly to the General Manager and overseeing the daily operational activities at the station.

The ideal candidate for this role excels in a dynamic environment and serves as a proactive mentor for security, customer engagement, and sales initiatives.


Key Responsibilities Include:
  • Spend the majority of time in a customer-facing role within the airport environment.
  • Ensure adherence to CLEAR and TSA policies and procedures, maintaining the highest standards of security and integrity.
  • Monitor and enhance security, service, and sales performance during each shift.
  • Facilitate shift briefings, debriefs, and team huddles, managing changes, breaks, and rotations effectively.
  • Coach, mentor, and develop team members to achieve sales and customer service objectives.
  • Oversee asset management and technology devices, possessing the ability to troubleshoot as needed.
  • Act as a representative of CLEAR within the airport, TSA, and airline community by fostering strong stakeholder relationships.
  • Manage incident prevention strategies and responses.
  • Participate in station management team meetings.

Ideal Candidates Will Have:
  • 1-2 years of leadership experience in a customer-oriented operation (e.g., retail, hospitality, food service).
  • Exceptional interpersonal and communication skills, with the ability to inspire, mentor, and influence others.
  • Capability to juggle multiple priorities in a fast-paced environment.
  • Strong organizational skills to manage various tasks and responsibilities.
  • Proficiency in utilizing technology as part of daily operations.
  • Willingness to successfully complete a government background investigation.
  • Ability to stand or walk for extended periods.
  • Commitment to following policies and procedures established by CLEAR, airport authorities, and relevant regulations.
  • Flexibility to work a non-traditional schedule, including weekends, holidays, early mornings, and evenings.

About CLEAR:

Have you ever experienced that seamless feeling when everything just clicks? At CLEAR, our mission is to create effortless experiences that evoke that sensation every day.

With over 19 million enthusiastic members and numerous partners globally, CLEAR's identity platform is revolutionizing the way individuals live, work, and travel.

Whether at the airport, a stadium, or through your mobile device, CLEAR connects you to the elements that define you—unlocking easier, more secure, and more streamlined experiences that feel truly magical.

CLEAR is committed to providing reasonable accommodations to qualified individuals with disabilities or protected needs. Please inform us if you require any adjustments to apply for a position or perform your job duties.

Examples of reasonable accommodations may include, but are not limited to, additional breaks, modifications to the application process, policy exceptions, or providing documents in alternative formats.

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