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**General Manager

2 months ago

Windsor Locks, Connecticut, United States Spare Time Entertainment Full time

**Job Summary**

We are seeking a highly skilled and experienced General Manager to lead our team at Spare Time Entertainment. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facility, ensuring exceptional guest experiences, and driving business growth.

**Key Responsibilities**

  • **Operations Management**
    • Oversee the planning and execution of daily operations, including staff scheduling, inventory management, and facility maintenance.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to increase efficiency and productivity.
  • **Guest Experience**
    • Ensure that all guests receive exceptional service and have a memorable experience at our facility.
    • Monitor and address any guest complaints or concerns in a timely and professional manner.
  • **Team Leadership**
    • Lead and motivate a team of staff members to achieve business objectives and provide exceptional guest experiences.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • **Business Development**
    • Develop and implement strategies to increase revenue and drive business growth.
    • Collaborate with other departments to identify opportunities for improvement and implement changes to enhance the overall guest experience.

**Requirements**

  • 7+ years of experience in a management role, preferably in the entertainment or hospitality industry.
  • Proven track record of success in leading high-performing teams and driving business growth.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and stakeholders.
  • Bachelor's degree in a related field, such as business administration or hospitality management.