Product Support Associate

4 weeks ago


Orlando, Florida, United States TransCore Full time
Job Title: Associate Product Support Representative

TransCore, a leading provider of transportation solutions, is seeking highly motivated and customer-focused individuals to join our team as Associate Product Support Representatives.

Job Summary:

As an Associate Product Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the primary point of contact for customers, responding to their inquiries, resolving issues, and ensuring their satisfaction with our products and services.

Key Responsibilities:
  • Provide timely and effective customer support via phone, email, and online chat
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Document customer interactions and issues in our ticketing system
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and technical skills to provide accurate and helpful support
Requirements:
  • High school diploma or equivalent required; post-secondary education preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and proficiency in Microsoft Office
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
Preferred Qualifications:
  • Familiarity with tolls system maintenance and repair
  • Linux OS and A+ certification a plus
Work Environment:

Our work environment is dynamic and fast-paced, with a focus on providing exceptional customer service. You will be working in a team-oriented environment, collaborating with colleagues to resolve customer issues and improve our products and services.

Equal Opportunity Employer:

TransCore is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



  • Orlando, Florida, United States Product Connections Full time

    OverviewWe are seeking a highly skilled Retail Operations Manager to join our team at Product Connections. This is a field-based, retail-focused, customer-centric position that requires strong team building and development of direct reports.ResponsibilitiesSchedule team to execute events in assigned locationsHire, develop, and retain team members to ensure...


  • Orlando, Florida, United States TransCore Full time

    Job Summary: TransCore is seeking a dedicated contract Product Support Representative to provide customer service support, product support, and account retention for TransCore products and services. Key Responsibilities: • Provide customer service support via telephone, fax, online chat, and email. • Troubleshoot customer problems and document issues in...


  • Orlando, Florida, United States M. Coast Full time

    Job Opportunity at M. CoastM. Coast is a leading provider of innovative solutions and services. We are seeking a highly motivated and customer-focused individual to join our team as a Client Support Associate.Key Responsibilities:Engage with potential customers to educate them on our clients' products and servicesBuild strong relationships with customers...


  • Orlando, Florida, United States ALTA Equipment Group Full time

    About the Role:At ALTA Equipment Group, we are seeking a highly skilled Product Support Sales Representative to join our team. As a key member of our Construction Equipment Group, you will be responsible for providing OEM and aftermarket parts and service sales throughout your assigned territory.Key Responsibilities: Sales of OEM parts and sales Sales of...


  • Orlando, Florida, United States ALTA Equipment Group Full time

    Job Summary:We are seeking a highly motivated and results-driven Product Support Sales Representative to join our team at ALTA Equipment Group. As a key member of our Construction Equipment Group, you will be responsible for providing exceptional sales and support services to our customers throughout the assigned territory.Responsibilities: Sell OEM and...


  • Orlando, Florida, United States TransCore Full time

    Job Summary: We are seeking a highly skilled Product Support Specialist to join our team at TransCore. The successful candidate will provide exceptional customer service and technical support for our products and services.Key Responsibilities:Provide customer service support via telephone, email, and online chatManage customer information and provide account...


  • Orlando, Florida, United States Regal Boats Full time

    Job Title: Marine Product Support SpecialistRegal Boats is seeking a skilled and customer-focused Product Support Specialist to join our Customer Experience team. In this role, you will play a key part in ensuring our customers have an exceptional experience with our products.Key Responsibilities:Technical Support: Provide in-depth technical support to Regal...


  • Orlando, Florida, United States United Software Group Full time

    Job Title: Java Production Support SpecialistJob Description:We are seeking a skilled Java Production Support Specialist to join our team at United Software Group. The ideal candidate will have a strong background in Java/j2ee, including knowledge of Spring, microservices, and caching mechanisms. Additionally, experience with AWS (EC2, S3, Lambda, EFS,...

  • Production Associate

    3 weeks ago


    Orlando, Florida, United States Dairy Farmers of America Full time

    We are seeking adaptable general laborers to perform all-purpose duties, including unloading materials and ingredients for plant or warehouse use. As a Production Associate, you will be required to transfer and store raw and finished products, operate onsite equipment and machinery in a safe manner, and follow Good Manufacturing Practices (GMP). Effective...


  • Orlando, Florida, United States ALTA Equipment Group Full time

    About Alta Equipment GroupWe are a leading equipment dealer in North America, committed to delivering exceptional products and services to our customers. Our team is passionate about excellence and dedicated to building lasting relationships with our customers.Job SummaryWe are seeking a highly motivated and experienced Product Support Sales Representative...


  • Orlando, Florida, United States Jobs for Humanity Full time

    About the Role:The Banking Product Support Specialist will utilize their expertise in the business of banking to provide exceptional support to clients. Our most successful team members have extensive banking background and understand how banks serve their customers. This includes understanding how a bank thinks about the products and services offered, to...


  • Orlando, Florida, United States Jobs for Humanity Full time

    About the Role:The world of finance is constantly evolving, and at FIS, we're at the forefront of innovation. As a Banking Product Support Specialist, you'll be working with our cutting-edge software to deliver exceptional customer experiences. Your expertise in banking will be invaluable in understanding how our clients operate and how we can support them...


  • Orlando, Florida, United States Kaygen Full time

    We are seeking a skilled SABA Production Support Specialist to assist our client in running their SABA application in production. The ideal candidate will have strong communication skills and basic Saba and ServiceNow experience.The successful candidate will be responsible for creating new course requests in Saba, course re-versioning, creating session...


  • Orlando, Florida, United States UniFirst Full time

    At UniFirst, we're looking for a skilled Washroom Operator to join our team. As a key member of our production team, you'll be responsible for loading, unloading, and operating washing machines according to wash load formulation, processing sequence, and proper sling weight. You'll also load and unload dryers, deliver processed garments to designated...


  • Orlando, Florida, United States Oracle Full time

    Job DescriptionOracle is seeking a highly skilled and experienced Technical Support Team Lead to join our Oracle ERP Cloud Service Support team. As a Technical Support Team Lead, you will be responsible for leading a team of Application Support Engineers who provide technical and functional support to our customers worldwide during implementation and...


  • Orlando, Florida, United States ALTA Equipment Group Full time

    About the Role:At ALTA Equipment Group, we are seeking a highly skilled Product Support Sales Representative to join our team. As a key member of our Construction Equipment Group, you will be responsible for providing OEM and aftermarket parts and service sales throughout our assigned territory.Key Responsibilities:Make cold calls to equipment owners in...


  • Orlando, Florida, United States Onward Search Full time

    Job Title: Associate Product ManagerOnward Search is a leading staffing and talent solutions company that connects professionals with top jobs at the nation's leading brands. We're seeking an Associate Product Manager to join our team and drive the digital product strategy for a Fortune 500 entertainment client.About the Role:This is a 12-month contract with...

  • Product Manager

    4 weeks ago


    Orlando, Florida, United States United States Tennis Association (USTA) Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our team at the United States Tennis Association (USTA). As a Product Manager, you will be responsible for developing and launching compelling products to support membership programs for tennis players, providers, and facility operators.Key ResponsibilitiesDevelop and implement the...


  • Orlando, Florida, United States Walmart Full time

    Cart and Janitorial Associate Role at WalmartAs a valued member of our Front-End Service team, you will play a crucial role in ensuring our customers have a positive experience from the moment they enter our store to the moment they leave. Your responsibilities will include:Key Responsibilities:Ensuring a clean and welcoming environment for our...

  • Production Manager

    4 weeks ago


    Orlando, Florida, United States Capstone Logistics Full time

    Job Title: Production LeadCapstone Logistics is seeking a highly motivated and experienced Production Lead to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our warehouse and distribution center.Key Responsibilities:Interact with partners to ensure superior levels of customer...