Product Support Associate
4 days ago
TransCore, a leading provider of transportation solutions, is seeking highly motivated and customer-focused individuals to join our team as Associate Product Support Representatives.
Job Summary:As an Associate Product Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the primary point of contact for customers, responding to their inquiries, resolving issues, and ensuring their satisfaction with our products and services.
Key Responsibilities:- Provide timely and effective customer support via phone, email, and online chat
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Document customer interactions and issues in our ticketing system
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date with product knowledge and technical skills to provide accurate and helpful support
- High school diploma or equivalent required; post-secondary education preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Basic computer skills and proficiency in Microsoft Office
- Ability to work a variety of shifts, including evenings, weekends, and holidays
- Familiarity with tolls system maintenance and repair
- Linux OS and A+ certification a plus
Our work environment is dynamic and fast-paced, with a focus on providing exceptional customer service. You will be working in a team-oriented environment, collaborating with colleagues to resolve customer issues and improve our products and services.
Equal Opportunity Employer:TransCore is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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Production Support Associate
4 weeks ago
Orlando, Florida, United States Essendant Full timeJob SummaryWe are seeking a highly dependable individual to join our team as a Production Support Associate. This role is responsible for assisting in delivering product to our customers by performing various critical supply chain functions.Key ResponsibilitiesOrder releasing and prioritization to order selector zonesPrepare documentation for...
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Production Support Associate
4 weeks ago
Orlando, Florida, United States Essendant Co. Full timeJob SummaryWe are seeking a highly dependable Production Support Associate to join our team at Essendant Co. This role is responsible for assisting in delivering product to our customers by performing various critical supply chain functions.Key ResponsibilitiesOrder releasing and prioritization to order selector zonesPrepare documentation for...
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Production Support Associate
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Product Support Specialist
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