Director of Event Operations

1 month ago

Los Angeles, California, United States NeueHouse Full time
Job Description

We are seeking a highly skilled and experienced Director of Event Operations to join our team at NeueHouse. As a key member of our events team, you will be responsible for overseeing all aspects of event production, ensuring seamless execution and high standards of quality and service.

Key Responsibilities:

  • Oversee the full event production lifecycle, from planning to execution, ensuring the highest standards of delivery.
  • Direct team members in the delegation and supervision of service and support staff, ensuring they maintain adherence to established processes and high service standards.
  • Develop, implement, and continuously improve operational processes for event execution, ensuring all teams are aligned and follow best practices.
  • Ensure that production teams, service staff, and support staff are properly trained, managed, and held accountable for their roles in event execution.
  • Demonstrate thorough knowledge of food and beverage offerings to clients and staff, ensuring effective communication and alignment with service standards.
  • Lead pre-shift meetings per event, ensuring roles are assigned effectively and staff are briefed on event details.
  • Collaborate with Sales and Production Management teams to define staffing and rental needs, coordinating with management to ensure appropriate staffing levels.
  • Oversee the coordination of rentals, ensuring best-cost solutions and alternative bids when necessary.
  • Engage and manage relationships with external event staffing companies when necessary, ensuring outsourced staff are trained and aligned with company expectations.
  • Work closely with the culinary team, ensuring staff are knowledgeable about menu offerings, including ingredients and potential allergens. Communicate client-specific requests and updates to the culinary team.
  • Address immediate issues or concerns during events with the appropriate management teams, including A/V and Food and Beverage.

Requirements:

  • Minimum of 5+ years of event operations experience.
  • Utilize experience and event knowledge to help develop plans for event executions with clients when required.
  • Negotiate and oversee contracts with clients and third-party vendors.
  • An in-depth understanding of off-premise catering operations.
  • Liaise with clients on all pre-production support and event needs.
  • Collect and submit COIs and event notices to building.
  • Manage event captain schedule.
  • Manage Events Coordinator and Events Captain to ensure all pre-production and day-of needs are executed seamlessly.
  • Communicate event details/changes with all internal departments (F&B, Facilities, Operations).
  • Work in collaboration with the Executive Chef, design team, and marketing team to develop custom offerings when required.
  • Analyze event successes, always working to better our offering at NeueHouse.
  • Support Events Director with initial leads, client walkthroughs as needed.

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

Diversity & Representation:

NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities, and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.

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