Event Operations Manager
2 months ago
Company Overview:
Accor is more than just a global leader in hospitality. We embrace individuality and strive to match our roles with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless opportunities within Accor.
Role Responsibilities:
- Oversee the sales of various events hosted at the hotel, including corporate gatherings, social events, weddings, and other market segments as per the business strategy.
- Develop and implement a comprehensive sales strategy aimed at consistently achieving or surpassing departmental revenue targets.
- Engage with clients to ascertain their needs and ensure their expectations are exceeded through effective communication.
- Build and maintain relationships with new and existing clients through networking both within and outside the hotel.
- Collaborate with the Executive Chef and Food and Beverage Director to create competitive and profitable event menus tailored to client requirements.
- Manage all aspects of event functions, ensuring the accuracy and effectiveness of all written communications, including proposals, contracts, and reports.
- Maximize revenue potential through upselling while ensuring clear communication with all departments involved in the event's success.
- Ensure the accuracy of banquet checks and conduct a thorough review of bills upon completion of events.
- Participate in various meetings with hotel teams and clients, including operational briefings, event order meetings, and planning site visits.
- Work alongside the sales team to identify and pursue new business opportunities.
Benefits:
- Competitive salary range of $80,000.00 to $90,000.00 USD, plus performance incentives.
- Access to discounted hotel accommodations and food & beverage rates at our affiliated properties worldwide.
- Opportunities for professional development through our training programs.
- Potential for career advancement within the organization and globally.
- Engagement in Corporate Social Responsibility initiatives, such as Planet 21 and WATCH.
Qualifications:
- Preferred university or college degree in a relevant field.
- Proven outbound sales experience with a successful track record (ideally 2-3 years).
- Experience in operations is beneficial.
- Strong organizational, leadership, and project management skills are essential.
- Ability to lead a team, think strategically, and manage multiple projects effectively.
- Demonstrated capability to achieve business objectives through alignment of people, processes, and communication systems.
- Excellent verbal and written communication skills are required.
- Basic understanding of audio-visual equipment and telecommunications technology is advantageous.
- Proficient in Microsoft Office Suite, banquet event order software, and Opera Sales and Catering software.
Work Environment:
The Century Plaza Hotel, a historic venue known for its luxurious offerings and exceptional guest experiences, fosters a vibrant workplace culture. We prioritize trust, respect, and integrity, creating a welcoming environment where diversity and inclusion are celebrated. Our commitment to fair treatment ensures a workplace free from discrimination and harassment.
Commitment to Diversity & Inclusion:
Accor is dedicated to attracting, recruiting, and promoting diverse talent, fostering a future where varied identities are recognized and equitable practices are integrated into our organizational framework.
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