Customer Service Liaison

1 month ago


San Diego, California, United States Clear Label Full time
Job Overview

Clear Label is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide timely and professional responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues efficiently, maintaining a positive attitude and a customer-centric approach.
  • Offer accurate product information and assist customers with their orders, ensuring a seamless experience.
  • Maintain detailed records of customer interactions and transactions, providing valuable insights for process improvements.
  • Collaborate with team members to enhance service processes and customer satisfaction, driving business growth and excellence.
  • Stay informed about product updates, promotions, and company policies, ensuring a high level of knowledge and expertise.
Benefits
  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and flexible scheduling, promoting work-life balance.
  • Opportunities for professional development and career advancement, supporting growth and success.
  • A supportive and collaborative work environment, fostering a culture of excellence and innovation.
Requirements
  • Excellent verbal and written communication skills, with the ability to engage with customers in a professional and empathetic manner.
  • Strong problem-solving abilities and attention to detail, ensuring accurate and efficient issue resolution.
  • Proficiency in customer service software and Microsoft Office Suite, with the ability to adapt to new tools and technologies.
  • Ability to work independently and as part of a team, with a positive attitude and a passion for delivering exceptional service.
Clear Label Values

We pride ourselves on delivering high-quality products and exceptional customer experiences. Our mission is to enhance customer satisfaction through innovative solutions and responsive service. If you share our passion for customer service and are committed to excellence, we encourage you to apply for this exciting opportunity.



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