Dynamics Business Central Support Specialist
4 weeks ago
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. We are looking for a Business Systems Analyst to join our IT team. This person will help support our various applications (Dynamics GP, Dynamics 365 BC, OneStream) and reporting systems.
Key Responsibilities:
- Troubleshoot Dynamics issues
- Own and develop relationship with end-users, working with them to optimize and enhance our integration
- Help design, document and maintain system processes
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
- Improves systems by studying current practices; designing modifications
- Recommends controls by identifying problems; writing improved procedures
- Maintains system protocols by writing and updating procedures
- Provides references for users by writing and maintaining user documentation; training users
- Maintains user confidence and protects operations by keeping information confidential
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices;
- Contributes to team effort by accomplishing related results as needed
- Bachelor's degree in Computer Science, Business or Information Science
- Minimum of 5 to 10 years of experience in the field or in a related area
- Experience with ERP implementation and administration
- Operational Data Warehouse experience a plus
- Basic accounting knowledge
- Must demonstrate basic knowledge or expertise in the following technology disciplines: Servers, Desktop/Laptop/Workstation Computing, Networking, Security, Programming, and/or IT Operations
- Able to read, write and speak English fluently
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required
- Willing to learn new systems and technology
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