Bilingual Sales and Service Representative

3 days ago


Reading, Pennsylvania, United States Fulton Bank Full time
About the Role

Fulton Bank is seeking a highly skilled and customer-focused Bilingual Sales and Service Specialist to join our team at our Muhlenberg financial center in Reading, PA. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Customer Service: Assist clients with teller transactions, answer questions, and resolve issues in a timely and professional manner.
  • Sales and Referral Conversations: Drive proactive sales and referral conversations through internal and outbound interactions, including appointment setting and effective lobby engagement.
  • Product Knowledge: Stay up-to-date on banking products and services, and provide customers with personalized recommendations to meet their financial needs.
  • Risk Management: Maintain compliance with applicable regulations and Fulton Bank policies and procedures, and demonstrate sound judgment within established limits.
  • Digital Solutions: Leverage knowledge of digital solutions and technology to support customers and solve problems.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 1 or more years of customer service or sales experience, and 6 to 12 months of cash handling experience.
What We Offer

Fulton Bank offers a comprehensive benefits package, including medical plans, flexible spending account, dental and vision insurance, life insurance, 401(k) program, paid time off, and more. We are an equal opportunity employer and are committed to providing equal employment opportunity for all qualified persons.



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