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Sales Development Representative

2 months ago

Tampa, Florida, United States AMERICAN METALS SUPPLY LLC Full time
About American Metals Supply LLC

As a rapidly expanding metals distributor, American Metals Supply LLC is committed to delivering exceptional products and services to our customers. Our mission is to supply quality aluminum products with the best service, at the right value to our customers while providing a safe, rewarding workplace to all employees.

Job Summary

We are seeking a highly skilled Inside Sales Representative to join our sales team in Tampa, FL. The successful candidate will play a critical role in handling inbound and outbound calls, processing orders, providing exceptional customer service, and supporting sales activities.

Key Responsibilities
  • Customer Interaction: Handle inbound calls from customers, addressing inquiries, providing information, and resolving issues promptly and professionally.
  • Order Entry: Accurately process customer orders, ensuring all details are correctly entered into the system and confirming order status with customers.
  • Outbound Calls: Conduct outbound calls to existing and potential customers to follow up on orders, provide updates, and offer additional products or services.
  • Customer Service: Deliver exceptional customer service by understanding customer needs, providing solutions, and maintaining positive customer relationships.
  • Problem Resolution: Address and resolve customer complaints and issues, escalating complex cases to the appropriate individuals as needed.
  • Product Knowledge: Maintain up-to-date knowledge of our products and services to effectively assist customers and support sales efforts.
  • Documentation: Keep detailed records of customer interactions, orders, and transactions in the CRM system.
Requirements
  • Education: High school diploma or equivalent.
  • Personality and Skills: Personable and accurate with numbers, ability to multi-task with frequent interruptions.
  • Experience: Previous inside sales experience.
  • Additional Requirements: Industrial metal knowledge a plus, but not required.
Benefits
  • 401(k) & Matching: We offer a 401(k) plan with company matching.
  • Dental Insurance: Comprehensive dental insurance for you and your family.
  • Employee Assistance Program: Access to confidential counseling services.
  • Health Insurance: Competitive health insurance options for you and your family.
  • Health Savings Account: Contribute to a tax-advantaged health savings account.
  • Life Insurance: Basic life insurance coverage.
  • Paid Time Off: Generous paid time off for rest and relaxation.
  • Vision Insurance: Comprehensive vision insurance for you and your family.