Laboratory Support Specialist

2 weeks ago


Miami, Florida, United States Nicklaus Children's Hospital Full time
Job Overview

As a vital member of the laboratory team, the Lab Assistant is responsible for performing essential clerical tasks and managing laboratory specimens in accordance with departmental policies and procedures. This role operates under the guidance of the Laboratory Supervisor and the Director of Operations.

Key Responsibilities:
  • Ensure timely delivery of routine, timed, and stat specimens, adhering to established turnaround times.
  • Process newborn blood tests by sending PKU samples to the State lab, documenting session numbers, and preparing packing lists for mailing.
  • Coordinate with engineering for preventive maintenance of centrifuge equipment.
  • Complete temperature monitoring reports for freezers and refrigerators.
  • Adhere to Infection Control standards and utilize Personal Protective Equipment (PPE) as per hospital protocols to maintain safety.
  • Scan and input all required PKU results into the Electronic Medical Record (EMR) system.
  • Communicate with laboratories regarding pending test results and ensure timely scanning of patient documents into the system.
  • Answer phone calls promptly and manage messages as necessary.
  • Procure necessary supplies for specimen collection processes.

General Duties:
  • Maintain compliance through timely completion of licensures, certifications, competencies, and health requirements.
  • Adhere to timekeeping expectations as outlined by organizational policies, ensuring professional communication standards are met.
  • Strive to meet or exceed service quality benchmarks as indicated by internal surveys and service indices.

Qualifications:
  • High school diploma or equivalent preferred.
  • One year of experience in customer service within a high-volume, fast-paced environment is preferred.
  • Two years of experience in an accredited healthcare facility is highly preferred.
  • Familiarity with medical terminology is highly desirable.
  • Able to remain calm and adapt in stressful situations.
  • Proficient in Cerner and Microsoft Office applications, including Word and Excel.

Equal Opportunity Employer

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