Guest Services Representative
1 week ago
- Availability for a flexible work schedule, including weekends, holidays, and various shifts.
- Address guest concerns to ensure a high level of satisfaction.
- Manage all check-in and check-out processes in accordance with hotel standards.
- Follow payment, cash handling, and credit protocols.
- Compile, print, and distribute daily reports to relevant departments and personnel.
- Resolve any discrepancies in the room status report with the housekeeping team.
- Perform additional tasks as required.
Deliver exceptional guest services by efficiently handling the check-in and check-out of hotel guests; process all financial transactions in line with established hotel policies; provide information and assistance to guests and visitors in a courteous and professional manner.
Qualifications
- High school diploma or equivalent.
- At least one year of experience in customer service; prior experience in the hotel industry is preferred.
- Effective communication skills to interact with guests, management, and colleagues.
- Proficiency in computer systems is preferred.
- Bilingual skills in English and Spanish are advantageous.
- Familiarity with local attractions and activities suitable for guests.
Shaner Hotels
Shaner Hotels stands as a leading hospitality owner-operator and management company recognized for its excellence in the industry. Our extensive portfolio includes over 65 properties, ranging from full-service to select-service, extended-stay, and resort accommodations, totaling more than 7,500 rooms across 14 states and four countries. We collaborate with top hospitality brands and independent locations, offering a wide array of services for investors, hotel owners, and brands, including hotel development, design, construction, e-commerce, and revenue management. For more information, please visit our website.
About the Team
Shaner is proud to present an exciting opportunity at our Residence Inn in Edina, Minnesota, featuring 133 rooms. This hotel is conveniently located and offers a range of amenities, including access to an indoor park with an Olympic-sized pool and track, fully equipped kitchen suites, and complimentary breakfast for guests.
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