Customer Care Specialist
7 days ago
Job Summary:
Belfort Furniture is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Associate. As a key member of our Customer Care Call Center, you will be responsible for providing exceptional customer service and support to our clients.
Main Responsibilities:
- Manage large volumes of incoming calls and resolve customer complaints in a timely and professional manner.
- Provide accurate and complete information to customers, using the right methods and tools.
- Handle highly escalated situations with poise and professionalism.
- Maintain a balance between company policy and customer benefit in decision-making.
- Resolve customer issues with minimal supervision.
- Follow up with internal and external customers in a timely fashion.
- Maintain accurate records using all available technology.
Requirements:
- 1-3 years of practical customer service, clerical, sales, or other relevant experience, preferably in a retail environment.
- Call Center experience is a plus.
- Experience in the furniture industry is highly preferred.
- Strong background in providing outstanding customer care and service solutions.
- Self-motivated with good follow-up skills and the ability to multi-task.
- Proficiency in computers, including retail systems and programs.
- Ability to communicate effectively via telephone and face-to-face contact.
- Strong decision-making and problem-solving skills.
- Ability to work in a dynamic and high-energy environment.
- Ability to handle multiple responsibilities and balance customer priorities.
Benefits:
- Competitive compensation structure.
- Generous benefits package, including medical, dental, and vision insurance.
- 401(K) retirement program.
- Voluntary Life and disability insurance.
- On-site corporate fitness center.
- Merchandise discount.
Schedule:
Tuesday - Saturday, 9:30am to 6:00pm. Possibility for overtime pay.
Hourly Rate:
$15.00 to $16.00 (based on industry experience).
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