Customer Care Specialist

7 days ago


Sterling, Virginia, United States Belfort Furniture Full time
Job Description

Job Summary:

Belfort Furniture is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Associate. As a key member of our Customer Care Call Center, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities:

  • Manage large volumes of incoming calls and resolve customer complaints in a timely and professional manner.
  • Provide accurate and complete information to customers, using the right methods and tools.
  • Handle highly escalated situations with poise and professionalism.
  • Maintain a balance between company policy and customer benefit in decision-making.
  • Resolve customer issues with minimal supervision.
  • Follow up with internal and external customers in a timely fashion.
  • Maintain accurate records using all available technology.

Requirements:

  • 1-3 years of practical customer service, clerical, sales, or other relevant experience, preferably in a retail environment.
  • Call Center experience is a plus.
  • Experience in the furniture industry is highly preferred.
  • Strong background in providing outstanding customer care and service solutions.
  • Self-motivated with good follow-up skills and the ability to multi-task.
  • Proficiency in computers, including retail systems and programs.
  • Ability to communicate effectively via telephone and face-to-face contact.
  • Strong decision-making and problem-solving skills.
  • Ability to work in a dynamic and high-energy environment.
  • Ability to handle multiple responsibilities and balance customer priorities.

Benefits:

  • Competitive compensation structure.
  • Generous benefits package, including medical, dental, and vision insurance.
  • 401(K) retirement program.
  • Voluntary Life and disability insurance.
  • On-site corporate fitness center.
  • Merchandise discount.

Schedule:

Tuesday - Saturday, 9:30am to 6:00pm. Possibility for overtime pay.

Hourly Rate:

$15.00 to $16.00 (based on industry experience).



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