Technical Support Specialist

2 days ago


Missoula, Montana, United States Schweitzer Mountain Resort Full time

**About Us:**

Schweitzer Mountain Resort is a community of passionate ski industry professionals who work hard and play even harder. Our team is consistently recognized as some of the friendliest in the business, and we've worked diligently to craft a culture of inclusivity, respect, and fun.

We're seeking a Technical Support Specialist to join our team at Schweitzer Mountain Resort. As a key member of our IT department, you will provide technical support and troubleshooting for various hardware and software systems, including Point of Sale systems and networking equipment.

**Responsibilities:**

  • Manage Help Desk - Troubleshoot user calls and emails.
  • Troubleshoot multiple workstations, and other hardware.
  • Troubleshoot multiple Point of Sale systems.
  • Troubleshoot Wireless Network, Hotspots and Webcams.
  • Provide on-call consulting advice and technical support to all users/clients at Schweitzer regarding specific operational/applications issues.

**Requirements:**

  • Some experience with Windows Operating Systems, including Workstations, Outlook, Excel, Word, PowerPoint, and Teams.
  • Installation of various computer hardware, miscellaneous network devices, wireless devices, and standard network protocols.
  • Troubleshooting user calls and emails.

**What We Offer:**

  • Competitive salary: $18-$20 per hour.
  • A comprehensive benefits package, including medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more.
  • Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax, and recharge.
  • Generous discounts on outdoor gear, apparel, food, lodging, etc.
  • Free Ikon Pass for all eligible employees.
  • Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents.
  • Employee housing available in Sandpoint area.
  • Onsite employee childcare available (limited space).
  • Pro-deal pricing on equipment from top outdoor brands.
  • Bereavement pay.
  • Employee transportation available.
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further education.

**Location:**

Sandpoint, ID.



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