IT Support Specialist at Schweitzer Mountain Resort

18 hours ago


Missoula, Montana, United States Schweitzer Mountain Resort Full time
Job Description

We are seeking an IT Support Specialist to join our team at Schweitzer Mountain Resort, a premier ski resort in Sandpoint, Idaho. This is a full-time, year-round position that requires strong technical skills and excellent customer service abilities.

About the Job

This role involves providing technical support and troubleshooting for various IT systems, including workstations, Point of Sale systems, and network issues. The ideal candidate will have experience with Windows Operating Systems, installation of computer hardware, and troubleshooting user calls and emails.

Responsibilities
  • Manage Help Desk - Troubleshoot user calls and emails
  • Troubleshoot multiple workstations, and other hardware
  • Troubleshoot multiple Point of Sale systems
  • Troubleshoot Wireless Network, Hotspots and Webcams
  • Provide on-call consulting advice and technical support to all users/clients at Schweitzer regarding specific operational/applications issues
Requirements

To be successful in this role, you will need:

  • Some Experience with the following: Windows Operating Systems including Workstations, Outlook, Excel, Word, PowerPoint and Teams
  • Installation of various computer hardware, miscellaneous network devices, wireless devices and standard network protocols
  • Troubleshooting user calls and emails
Benefits

We offer a competitive salary of $18-$20 per hour, as well as a range of benefits, including:

  • Free Ikon Pass for all eligible employees
  • Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
  • Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
  • Employee housing available in Sandpoint area
  • Onsite employee childcare available (limited space)
  • Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
  • Generous discounts on outdoor gear, apparel, food, lodging, etc.
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
  • 401k plan with generous employer match
  • Paid parental leave of up to 6 weeks for eligible employees
  • Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
  • Pro-deal pricing on equipment from top outdoor brands
  • Bereavement pay
  • Employee transportation available
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further education


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