Customer Service Representative/Inside Sales Specialist
4 weeks ago
The Customer Service Representative/Inside Sales Representative will be responsible for selling the organization's products and services to prospective and established customers. This role requires a strong understanding of the organization's policies, procedures, practices, products, and services.
Key Responsibilities:
• Provide excellent customer service via face-to-face, phone calls, and emails.
• Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates.
• Recommend alternate products based on cost, availability, or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
Requirements:
• 6+ years of progressive sales experience.
• 5+ years in the HVAC industry.
• High School diploma or GED equivalent, some college preferred - HVAC certification preferred.
Work Environment:
The Customer Service Representative/Inside Sales Representative will work in a fast-paced environment, handling high-volume customer traffic. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Daikin is an Equal Opportunity Employer:
Daikin provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
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