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Branch Manager

2 months ago

Miami, Florida, United States NSC Technologies Full time

About the Role:

NSC Technologies is seeking a highly skilled and experienced Branch Manager to lead our customer service center in Mobile, AL. As a key member of our team, you will be responsible for maintaining and expanding our customer base, improving operational efficiency, and providing leadership and development opportunities for your team.

Main Responsibilities:

  • Develop and implement strategies to maintain and grow our customer base
  • Improve operational efficiency and effectiveness of the service center
  • Provide leadership, management, and development opportunities for team members
  • Monitor and achieve center P&L targets
  • Implement service center policies and procedures
  • Manage physical property, inventory, and assets
  • Develop and manage service center budgets

Requirements:

  • Proven experience in customer-facing roles, preferably in the telecommunications industry
  • Strong leadership and management skills, with a focus on team development and growth
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Proficiency in Microsoft Office Suite, including Excel and Word
  • Experience with budgeting and financial management
  • Ability to travel for training and other activities

Education and Experience:

  • High school diploma required; associate or bachelor's degree preferred
  • 3-5 years of experience in customer-facing roles, preferably in the telecommunications industry
  • Progressive management responsibilities required
  • Demonstrated ability to work under pressure and meet deadlines