Client Service Manager
3 hours ago
Job Title: Client Service Manager - Business & Professional
Banesco USA is seeking a Client Service Manager - Business & Professional for our East Doral Branch.
Key Responsibilities:
- Oversee branch operations to ensure high-quality control and safety.
- Contribute to branch profitability through cost control, income generation, and marketing efforts.
- Capture deposits to achieve established goals.
- Complete requests from BSA, answer KYC, ECS, and RFI inquiries, and coordinate branch operations.
- Assist staff with balancing general ledger accounts and maintain accurate records.
- Prepare operational reports and internal documents.
- Ensure compliance with security precautions and protect customer deposits, bank assets, and staff.
- Achieve satisfactory audits and quality control.
- Process NSF and overdraft transactions, holds, and stop payments.
- Respond to inquiries from internal and external customers.
- Promote sales culture and cross-selling efforts.
- Train staff on policies and procedures.
- Provide support and coverage to other South Florida branches.
Requirements:
- Bachelor's degree in Business Administration or equivalent experience.
- Three years of experience in Retail banking and managerial roles.
- Advance computer skills, including Microsoft Office proficiency.
- Bilingual in English and Spanish.
- Strong verbal and written communication skills.
- Attention to detail and accuracy, with strong organization, time-management, and prioritizing skills.
- Strong customer service skills.
- Advance knowledge of branch operations, terminology, and products and services.
- Selling and cross-selling techniques.
- Knowledge of related State and Federal banking compliance regulations and operational policies.
Benefits:
- Competitive salary
- PTO
- Tuition reimbursement
- Paid parental leave
- Medical, Dental, Vision
- 401k
- Life Insurance
- Supplemental Insurances
- Short-Term & Long-Term Disability Benefits
About Us:
Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 16 countries.
We promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world.
We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.
Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation.
We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.
At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world.
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