Automotive Sales Representative

4 days ago


Marietta, Georgia, United States Atlanta Best Used Cars & Drive A Dream Full time
Job Description

The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via various channels, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

Key Responsibilities:

  • Promote and seek out opportunities to deliver a top-notch customer experience, ensuring customer satisfaction and loyalty.
  • Interact with customers to identify their individual needs and opportunities for used car sales presentations, providing personalized solutions and recommendations.
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM, driving sales growth and efficiency.
  • Complete tasks as assigned by the BDC Manager, prioritizing and managing multiple responsibilities with ease.
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles, staying adaptable and flexible in a fast-paced environment.
  • Stay informed about new products, features, accessories, etc., and their benefits to customers, providing expert knowledge and advice.
  • Attend product and sales training as requested by BDC, staying up-to-date with industry trends and best practices.
  • Attend sales meetings, contributing to team discussions and strategy development.

Requirements:

  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver's license


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