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Customer Service Station Representative

2 months ago

Sterling Heights, Michigan, United States Amerijet International Full time

POSITION SUMMARY:

The role of Customer Service Station Representative at Amerijet International Airlines is essential in providing exceptional service to all clients, whether in person, via phone, or through electronic communication. Key responsibilities encompass managing shipping details, supervising station operations to ensure precision and quality, and upholding cleanliness and safety standards.

Key Responsibilities include:

  • Executing tasks efficiently and effectively.
  • Offering quotes, billing, tracking, and scheduling information to clients.
  • Reviewing and rectifying all documentation and information.
  • Overseeing warehouse inventory and coordinating local pickups and deliveries.
  • Inputting warehouse receipts for air and ocean freight.
  • Guaranteeing timely and precise entry of all Proof of Deliveries (PODs).
  • Assisting clients with document processing and payment transactions.
  • Correctly labeling freight prior to dispatch.
  • Scanning freight for tracking purposes.
  • Maintaining the cleanliness and safety of the facility.
  • Adhering to Amerijet's procedures and standards.
  • Handling freight loading and unloading with a forklift.
  • Carrying out inventory tasks as directed.
  • And additional responsibilities as assigned.

Performance Standards:

  • Exhibiting professionalism consistently.
  • Demonstrating the ability to work independently.
  • Engaging effectively with colleagues and clients.
  • Being proactive and timely in addressing issues.
  • Accurately following procedures and maintaining records.
  • Communicating effectively with all stakeholders.
  • And more.

Required Qualifications and Skills:

  • High School diploma or equivalent.
  • Self-motivated individual capable of working independently.
  • Proficient in administration and computer skills.
  • Prior experience in warehouse operations and forklift operation is preferred.
  • Experience in customer service and conflict resolution is advantageous.
  • Knowledge of HAZMAT handling is preferred.
  • Ability to read, write, and communicate in English; proficiency in Spanish is a plus.
  • Basic mathematical skills.
  • Strong communication abilities.
  • Capability to follow instructions and resolve issues.
  • Computer literacy.
  • Valid Driver's License and eligibility to work in the country of the position.

Supervisory Responsibilities:

This position may involve mentoring new team members.

Language Skills:

Effective communication skills are vital for this role.

Physical Activities and Requirements:

The position entails physical activities such as standing, walking, lifting, and more.

Acknowledgment:

This job description outlines general responsibilities and tasks. Additional duties may be assigned as necessary. Amerijet International Airlines, Inc. reserves the right to modify this description.

AAP/EEO Statement:

Amerijet International Airlines, Inc. is an equal opportunity employer, ensuring fair consideration for all applicants regardless of various factors. Accommodations for applicants with disabilities are available upon request.