Strategic HR Business Partner

6 days ago

Charleston, West Virginia, United States PEOPLEASE Full time
Job Summary

PEOPLEASE is seeking a seasoned HR Business Partner to drive strategic value for our clients and foster exceptional client service and retention. This pivotal role is responsible for directly supporting sales and leadership within the enterprise, ensuring that our clients receive top-tier support and see measurable outcomes from our partnership with them.

Key Responsibilities
  • Strategic Client Engagement: Collaborate closely with the Client Services team to understand client needs, identify opportunities for value-added services, and develop tailored strategies that enhance client satisfaction and loyalty.
  • Cross-Functional Collaboration: Work closely with various teams within PEOPLEASE to ensure alignment and synergy in service delivery, leveraging insights from client feedback to inform product offerings and service enhancements. Lead by example and facilitate effective teamwork, rapport, communication, trust, and respect between client-facing and back-end team members.
  • Client Relationship Building: Establish and nurture strong relationships with key client stakeholders, acting as a trusted advisor and point of contact for HR-related inquiries and support. To include visits with both key accounts and those clients who are 'at risk.'
  • Proactive Client Retention Initiatives: Design and implement client retention programs that focus on improving overall client experience and satisfaction metrics, ensuring we consistently exceed client expectations.
  • Culture Development: Assist in cultivating a positive culture of learning and professional development for the Client Services team.
  • Escalated Service Situations: Engage in any escalated service situations, partnering across the organization to identify and implement timely resolutions that are acceptable to both the client and PEOPLEASE.
  • Client Success Metrics: Assist in establishing effective client interaction models and developing tools to measure client success based on account management strategies, retention, and net promoter scores; this may include human capital assessments, customized service levels, SLAs, and additional deliverables.
  • Client Communications: Work closely with Client Services Manager, the SVP, Operations & Quality, and PEOPLEASE designated communications leaders to develop and oversee timely delivery and execution of all client communications.
  • New Business Development: Work with Sales to assist in bringing on new clients with attendance at key prospect meetings and the development and execution of appropriate implementation timelines for PEOPLEASE throughout the organization.
Requirements
  • Education: Bachelor's degree required; Master's in Business Administration or HR-related field preferred.
  • Certifications: SPHR/PHR, Benefits, and/or Payroll certifications a plus.
  • Experience: Minimum 5-7 years of progressive leadership experience in either consulting or corporate environment.
  • Industry Knowledge: PEO industry experience a plus, but not required.
  • Employment Law: Proficient in a wide variety of employment law and regulations at both state and federal levels, including, but not limited to, ADA, ADEA, COBRA, FMLA, USERRA, FLSA, and EEO Compliance.
  • Collaboration and Communication: Excellent collaboration skills, excellent verbal and written communication skills, ability to develop lasting partnerships through effective communication.
  • Business Acumen: Business maturity and demonstrated ability to influence senior leaders both internally and externally.
  • Interpersonal Skills: Excellent interpersonal, presentation, and facilitation skills.
  • Adaptability: Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities and a large portfolio of clients.
  • Technical Skills: Proficient in Microsoft Office Suite.

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