Patient Access Representative

4 weeks ago


Garfield Heights, Ohio, United States Cleveland Clinic Full time

Job Summary

As a Patient Access Representative at Cleveland Clinic, you will play a vital role in providing exceptional patient care and service. This position requires a high level of customer service, communication, and organizational skills to ensure a seamless patient experience.

Key Responsibilities

• Perform registrations by completing accurate face-to-face interviews to obtain demographic, insurance, medical, and financial information.

• Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED, and Cashier.

• Maintain productivity and quality standards.

• Function as a Super User and act as a resource for training of new team members and during the implementation of new processes.

• Provided registration and cash collection access in Epic.

Requirements

• High school diploma or equivalent.

• Basic PC software application knowledge and ability to use multiple data systems required.

• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.

• Must be detail-oriented, with excellent communication, organizational, and interpersonal skills.

• Ability to multi-task and maintain composure in difficult situations in a fast-paced environment.

Work Experience

• Minimum of 2 years of experience in a customer-facing role with in-person or phone contact.

• An Associate's degree may substitute for up to one year of the stated experience.

• A Bachelor's degree may substitute for up to two years of the stated experience.

Physical Requirements

• Ability to communicate and exchange accurate information.

• Ability to perform work in a stationary position for extended periods.

• Ability to work with physical records or operate a computer or other office equipment.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Cleveland Clinic is an Equal Employment Employer

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.



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