Patient Access Representative
4 weeks ago
Job Summary
As a Patient Access Representative at Cleveland Clinic, you will play a vital role in providing exceptional patient care and service. This position requires a high level of customer service, communication, and organizational skills to ensure a seamless patient experience.
Key Responsibilities
• Perform registrations by completing accurate face-to-face interviews to obtain demographic, insurance, medical, and financial information.
• Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED, and Cashier.
• Maintain productivity and quality standards.
• Function as a Super User and act as a resource for training of new team members and during the implementation of new processes.
• Provided registration and cash collection access in Epic.
Requirements
• High school diploma or equivalent.
• Basic PC software application knowledge and ability to use multiple data systems required.
• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
• Must be detail-oriented, with excellent communication, organizational, and interpersonal skills.
• Ability to multi-task and maintain composure in difficult situations in a fast-paced environment.
Work Experience
• Minimum of 2 years of experience in a customer-facing role with in-person or phone contact.
• An Associate's degree may substitute for up to one year of the stated experience.
• A Bachelor's degree may substitute for up to two years of the stated experience.
Physical Requirements
• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
Personal Protective Equipment
• Follows standard precautions using personal protective equipment as required.
Cleveland Clinic is an Equal Employment Employer
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.
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