Customer Support Training Specialist

2 weeks ago


Blackstone, Massachusetts, United States Olgoonik Corporation Full time
Job Summary:

The Customer Support Training Specialist is a key member of our team, responsible for maintaining and updating curriculum materials in SharePoint. This role requires close collaboration with program offices, subject matter experts, and instructional systems designers to ensure the accuracy and currency of course materials.

Key Responsibilities:
  • Process customer service requests for updating course materials and maintain Master Change records in a timely manner.
  • Ensure proper naming conventions are followed for all curriculum-related materials using SharePoint.
  • Archive curriculum and maintain tracking logs on SharePoint or other designated sources to ensure the currency of course materials.
  • Actively monitor and maintain the customer service mailbox.
  • Coordinate all change requests to existing curriculum materials with Instructional Systems Designers and/or Distributed Learning Designers and the relevant program office.
  • Provide weekly updates of course activities to the Curriculum Manager.
Requirements:
  • Associate's degree, preferably in education, instructional design, or a related subject, together with one year of relevant experience, preferably in a training environment.
  • Familiarity with standard concepts and practices in a training environment is preferred.
Preferred Qualifications:
  • Excellent writing, proofreading, and organizational skills.
  • Proficient in the use of Microsoft applications (MS Word, PowerPoint, and Excel).
  • Knowledge of SharePoint.
Security Clearance:
  • Must be a U.S. citizen.
  • Possess or be able to obtain/maintain a SECRET clearance.
Work Environment:

Office environment.

Additional Details:
  • Subsidiary: Olgoonik Innovations, LLC
  • FLSA: Non-Exempt
  • Requisition Nbr:


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