Customer Support Training Specialist II
2 weeks ago
The Customer Support Training Specialist II is responsible for assisting and supporting curriculum maintenance and the proper archiving of curricula in SharePoint. This position requires the incumbent to work in accordance with Training and Performance Standard Operating Procedures (SOP) and Federal Law Enforcement Training Accreditation (FLETA) standards.
Key Responsibilities:- Process customer service requests for updating course materials and updates Master Change records in a timely manner.
- Ensure proper naming conventions are followed for all curriculum-related materials using SharePoint.
- Archive curriculum and maintain tracking logs on SharePoint or other designated sources to ensure the currency of course materials.
- Actively monitor and maintain the customer service mailbox.
- Coordinate all change requests to existing curriculum materials with Instructional Systems Designers and/or Distributed Learning Designers and the relevant program office.
- Provide weekly updates of course activities to the Curriculum Manager.
- Associate's degree, preferably in education, instructional design, or a related subject, together with one (1) year of relevant experience, preferably in a training environment.
- Familiarity with standard concepts and practices in a training environment preferred.
- Excellent writing, proofreading, and organizational skills.
- Must possess excellent written and spoken command of the English language.
- Must be proficient in the use of Microsoft applications (MS Word, PowerPoint, and Excel).
- Must have knowledge of SharePoint.
- Must be a U.S. citizen.
- Possess or be able to obtain/maintain a SECRET clearance.
Office environment.
Additional Details:- Subsidiary: Olgoonik Innovations, LLC
- FLSA: Non-Exempt
- Requisition Nbr:
Olgoonik is an Equal Opportunity Employer - EEO, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or status as a protected veteran. As an Alaska Native Corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.
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Blackstone, Massachusetts, United States Olgoonik Corporation Full time{"h3": "Customer Support Training Specialist II Job Summary"} The Customer Support Training Specialist II is a key member of our training team, responsible for maintaining and updating curriculum materials in SharePoint. This role requires close collaboration with program offices, subject matter experts, instructors, and instructional systems designers to...
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Blackstone, Massachusetts, United States Olgoonik Corporation Full timeJob Summary:The Customer Support Training Specialist II is a key member of the training team, responsible for assisting and supporting curriculum maintenance and the proper archiving of curricula in SharePoint. This role requires the incumbent to work in accordance with Training and Performance Standard Operating Procedures (SOP) and Federal Law Enforcement...
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Blackstone, Massachusetts, United States Olgoonik Corporation Full timeJob Summary:The Customer Support Training Specialist is a key member of our team, responsible for maintaining and updating curriculum materials in SharePoint. This role requires close collaboration with program offices, subject matter experts, and instructional systems designers to ensure the accuracy and currency of course materials.Key...
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