Pharmacy Operations Supervisor

2 weeks ago


Norwood, Massachusetts, United States Walgreens Full time

Job Overview:
Responsible for delivering pharmacy consulting services with compassion to patients regarding the effective use of medications and awareness of drug interactions. Provides preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome evaluations. Ensures compliance with regulations and company policies.

Key Responsibilities:
  • Patient Engagement: Welcomes patients and assists them with inquiries about products and services. Addresses patient concerns promptly to ensure a positive experience.
  • Customer Service Excellence: Models best practices in customer service to enhance patient interactions, demonstrating care through effective communication and empathy.
  • Healthcare Services Promotion: Increases awareness of healthcare services available, such as medication management and wellness services, to transition the pharmacy role from transactional to relational.
  • Operational Oversight: Provides guidance to patients regarding medication usage, side effects, and interactions while ensuring the pharmacy operates efficiently and in compliance with standards.
  • Team Leadership: Collaborates with management to establish efficient workflows, oversee staff scheduling, and promote teamwork among pharmacy staff.
  • Clinical Services: Conducts immunizations, diagnostic testing, and disease management services, while maintaining knowledge of pharmacy systems and technology.
  • Performance Management: Monitors pharmacy staff performance, conducts evaluations, and supports training initiatives to ensure compliance with industry standards.
  • Community Relations: Develops relationships with local healthcare providers and promotes pharmacy services within the community.

Qualifications:
BS in Pharmacy or Pharm D Degree from an accredited institution.
Current pharmacist licensure in the relevant states.
Certified Immunizer or willing to obtain certification within a specified timeframe.
Minimum of 1 year of pharmacy experience, including prescription filling and pharmacy operations.

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