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Lead IT Support Specialist

2 months ago

Houston, Texas, United States THE ECONSORTIUM GROUP Full time
Job Overview

The eConsortium Group is on the lookout for a proficient Senior Help Desk Analyst / System Administrator to enhance our innovative IT department. The successful candidate will possess a robust background in desktop assistance, software management, and Office 365 oversight, along with knowledge in network operations, fiber optics, server management, file sharing, SQL applications, and remote desktop setups. Familiarity with ZScaler and Duo is crucial. The ideal individual will be a skilled problem-solver with exceptional troubleshooting abilities, a proactive approach, and a positive demeanor.

Key Responsibilities
  • Deliver advanced desktop support to users, efficiently resolving hardware, software, and peripheral challenges.
  • Oversee and manage Office 365, focusing on user administration, security measures, and troubleshooting.
  • Support and maintain network infrastructure, including routers, switches, fiber optics, and wireless access points.
  • Conduct server administration tasks, such as installation, configuration, and upkeep of Windows servers.
  • Provide support for SQL applications, ensuring effective troubleshooting and maintenance of databases.
  • Administer file sharing and storage solutions, guaranteeing data integrity and security.
  • Manage remote desktop environments, ensuring secure and seamless access for users.
  • Implement and oversee security measures, including ZScaler and Duo for multi-factor authentication.
  • Conduct system backups, recovery operations, and disaster recovery planning.
  • Collaborate with IT team members to resolve intricate technical issues and enhance system performance.
  • Exhibit excellent customer service, maintaining a professional and approachable attitude when assisting users.
  • Document and update IT procedures, processes, and troubleshooting guides.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 5+ years of experience in a senior-level help desk or system administration capacity.
  • Strong knowledge of desktop support and software application troubleshooting.
  • Proficiency in Office 365 administration, including Exchange, SharePoint, and Teams.
  • Experience with network infrastructure, including configuration and maintenance of routers, switches, and fiber optics.
  • Solid understanding of server administration, particularly in Windows Server environments.
  • Experience with SQL application support and database management.
  • Familiarity with remote desktop environments (RDP) and related technologies.
  • Hands-on experience with ZScaler and Duo (or similar security technologies).
  • Excellent troubleshooting skills with a keen eye for detail and accuracy.
  • Ability to work independently and manage multiple tasks effectively.
  • Strong communication skills, both written and verbal.
  • A positive attitude and a commitment to continuous learning and improvement.
Preferred Qualifications
  • Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or equivalent.
  • Experience with virtualization technologies such as VMware or Hyper-V.
  • Familiarity with cloud platforms like AWS or Azure.
Benefits
  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) with company match.
  • Opportunities for professional development and certification reimbursement.
Application Process

Interested candidates are encouraged to submit their resume and cover letter outlining their experience and qualifications. Please include specific examples of your troubleshooting expertise and contributions to previous IT teams.