Technical Sales Development Representative

6 days ago

Chicago, Illinois, United States IMI plc Full time
About the Role

We are seeking a highly motivated and results-driven Global Sales Development Specialist to join our team at IMI plc. As a Technical Sales Development Representative, you will play a critical role in promoting and selling our products and services to existing and new customers in the energy sector.

Key Responsibilities
  • Build and Maintain Relationships: Develop and maintain strong relationships with existing customers, understanding their needs and requirements, and providing customized solutions where applicable.
  • Drive Sales Growth: Drive an aftermarket discipline and operating rhythm to cover all customers every month, identify plant outages, perform plant walkdowns to evaluate product performance, and create preventive maintenance plans with customers.
  • Product Expertise: Develop a comprehensive understanding of our aftermarket products and services, presenting IMI solutions, including product features, benefits, and value proposition to customers.
  • Needs Assessment and Consultation: Conduct needs assessments and provide consultative guidance to customers regarding the best aftermarket solutions for their specific requirements, offering product recommendations, customization options, and technical support to ensure customer satisfaction.
  • Market Intelligence: Stay informed of market trends and competitive activity, making strategic adjustments to ensure long-term market footprint and growth.
  • Reporting and Forecasting: Update Customer Relationship Management tool, Salesforce, with all required details from customer visits, create visit reports for every customer visit, and be responsible for forecasting (monthly, quarterly, yearly, LTF).
Requirements
  • Customer Focus: Prioritize customer satisfaction and build strong relationships based on trust and understanding, anticipating and addressing customer needs promptly, providing customized solutions, and exceptional service to enhance customer loyalty.
  • Professionalism: Approach others in a tactful manner, react well under pressure, treat others with respect and consideration, regardless of their status or position, accept responsibility for own actions, and follow through on commitments.
  • Business Acumen: Stay informed about industry trends, competitors, and market opportunities to drive growth.
  • Strategic Thinking: Develop strategies to achieve organizational goals, understand organization's strengths and weaknesses, analyze market and competition, identify external threats and opportunities, and adapt strategy to changing conditions.
  • Technical Aptitude: Understand technical aspects of products and services being sold and effectively communicate technical information to customers, troubleshoot customer issues, and provide appropriate solutions or guidance.
  • Relationship Building: Build and maintain strong relationships with customers, internal stakeholders, and internal teams, collaborating effectively across departments, such as marketing, inside sales, project management, operations, and service to ensure a seamless customer experience.
  • Problem Solving: Analyze customer requirements, identify pain points, and propose innovative solutions to address customer needs effectively, demonstrating critical thinking and adaptability to overcome obstacles and achieve sales objectives.
Qualifications
  • Excellent Communication: Excellent communication, negotiation, and interpersonal skills.
  • Customer Service Orientation: Strong customer service orientation with the ability to build and maintain long-term customer relationships.
  • Technical Knowledge: Technical knowledge or aptitude to understand and explain complex products or services.
  • Self-Motivation: Self-motivated, proactive, and able to work independently.
  • Organizational Skills: Organizational and time management skills to handle multiple tasks and priorities effectively.
  • Analytical Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations, ability to write reports, business correspondence, and procedure manuals, ability to effectively present information and respond to questions from top management, clients, and potential customers.
  • Mathematical Skills: Ability to calculate figures and amounts, such as discounts, interest, commissions, and percentages.
  • Problem-Solving Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions, ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
  • Technical Skills: Proficient in Microsoft Office programs (Word, Excel, & PowerPoint), as well as Outlook.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate (office/cubicle environment with computers, fax machines, and printers operating) to loud (manufacturing environment with large machinery operating). Frequent visits to customer sites, including refineries, power plants, petrochemical, and chemicals plants, are expected.

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