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Customer Support Technician

2 months ago


Anchorage Alaska, United States DenaliTEK Full time

Join Our Team as a Customer Support Technician

Are you eager to elevate your career in customer support? DenaliTEK is on the lookout for a committed and enthusiastic professional to become a part of our dynamic team.

As a Customer Support Technician, you will play a crucial role in delivering outstanding technical assistance to our esteemed clients. Your responsibilities will include:

  • Troubleshooting: Addressing software-related challenges and guiding clients through intricate setups.
  • Customer Engagement: Utilizing your problem-solving abilities and customer-focused mindset to ensure client satisfaction.

At DenaliTEK, we take pride in our commitment to exceptional service and strive to exceed customer expectations. If you are ready to enhance your technical support expertise in a collaborative and supportive environment, we look forward to your application.

Key Qualifications:

  • Demonstrated experience in a Technical Support role or a similar capacity.
  • Outstanding communication skills with the ability to simplify technical concepts for non-technical users.
  • Robust troubleshooting and analytical skills.
  • Familiarity with diverse operating systems and software platforms.
  • A customer-centric approach focused on delivering superior service.
  • Ability to collaborate effectively within a team.

Benefits:

  • 401(k) Retirement Plan with company contributions.
  • Comprehensive Medical Insurance with full premium coverage for employees.
  • Dental and Vision Insurance with complete premium coverage for employees.
  • Generous Paid Time Off - 4 weeks annually plus 7 holidays.
  • Reimbursements for auto mileage, cell & internet expenses, and parking fees.

DenaliTEK is an equal opportunity employer. All candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.