Regional Service Manager

4 weeks ago

Sioux Falls, South Dakota, United States QuidelOrtho Full time
About the Role

We are seeking a highly skilled Regional Service Manager to lead our Midwest Region team. As a key member of our service operations team, you will be responsible for delivering exceptional customer service and driving business growth in the region.

Key Responsibilities
  • Directly interact with customers to evaluate satisfaction with field performance and build strong relationships.
  • Effectively communicate field issues to customers and ensure all feedback is acted upon.
  • Work with local Sales management to integrate Ortho Care with Regional Sales goals.
  • Assess and communicate local activities needed to support regional sales goals, focusing on customer retention and growth.
  • Manage a team of Field Engineers and Senior Field Engineers, providing feedback on performance and compliance with company policies.
  • Responsible for hiring, training, and coaching new hires within the Region.
  • Coordinate resources to deliver service, periodic maintenance, modifications, and training of equipment within the Area to meet business objectives.
  • Work directly with Area Sales Directors to retain and grow business and engage in planning and development of strategies to meet or exceed business objectives.
  • Plan and execute region activities to support divisional and company goals, ensuring alignment with business objectives.
  • Work with the Learning & Development team to identify and implement initiatives that optimize team productivity and drive business success.
Requirements
  • BA/BS Degree in Business Management, Science, or Engineering, or equivalent 10 years of field service experience.
  • 10+ years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites.
  • Proven track record in organizational development and field service management.
  • Superior people management and people development skills.
  • Marketing, Service Planning, and Administration, Product Management, or other equivalent experience.
  • Advanced listening, verbal, and written communication skills.
  • Must stay accessible at all times to customers, direct reports, management, and related workgroups through various company-provided communication media.
  • Travel approximately 75% of the time, including weekends and nights.
Work Environment

Typical field-based environment. Ability to be accessible to customers and direct reports outside normal working hours required. Must have the discipline, organization skills, and self-motivation to work autonomously in a home office environment. Must maintain a valid driver's license and own and maintain an automobile suitable for travel to customer sites, airport, etc.

Physical Demands

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach, and sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%. Must be able to lift up to 50 pounds.

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