Clinical Services Manager

4 weeks ago

Sioux Falls, South Dakota, United States Trinity Health Full time
Job Summary:

As a Clinical Services Manager, you will provide leadership support for the ICU/Emergency Department, ensuring the quality of care and optimizing operational effectiveness. You will work under limited supervision, evidencing system thinking, initiating improvement strategies, and promoting employee development. You will supervise staff, including ICU/ER Nurses, ER Technicians, Nursing Assistants, and secretarial staff, collaboratively with the Program Manager. You will have 24-hour accountability for the provision of care.

Key Responsibilities:
  • Provide leadership in the development, implementation, and evaluation of unit/service goals and monitoring outcomes to accomplish strategic objectives and support the mission.
  • Promote achievement of best practice in access, technology, service, and coordination of information between providers/services.
  • Makes decisions based on knowledge, experience, and the ability to forecast using information management and relevant data.
  • Shows mastery of job content, demonstrates skill and knowledge of individual profession and area of responsibility.
  • Monitors clinical outcomes and system issues related to quality of care delivery, develops quality filters, audits, and case reviews, identifies trends and sentinel events, and helps to outline remedial actions while maintaining confidentiality.
  • Collaborates and fosters positive professional relations with medical staff.
Requirements:
  • Is a Registered Nurse maintaining a current Iowa license. B.S.N. degree required.
  • Requires BLS, ACLS, PALS, and TNCC Nursing certification required within one year of taking the position.
  • Requires a minimum of three to five years relevant work experience. A minimum of three to five years of management experience preferred.
  • National Certification in specialty required. Must complete a minimum of 16 hours emergency/trauma-related continuing education per year, certification, and clinical experience in care of the injured.
  • Ability to cope with frequent stress and capable of successfully working through adversity.
  • Able to communicate effectively (verbal and written) in any given setting.
  • Establishes rapport easily and is approachable for counsel.
  • Actively participates and represents MercyOne Medical Center in professional and community organizations.
Benefits:
  • The tri-state region, referred to as Western Iowa or Siouxland, is highlighted by safe and friendly communities, excellent schools, and a mix of peaceful rural areas and vibrant city atmosphere where Iowa, Nebraska, and South Dakota meet at the Missouri River.
  • Situated in the heart of downtown Sioux City, MercyOne Siouxland Medical Center is also well-positioned for urban living in any of the newly renovated apartments, downtown lofts, or townhome living options.
We care about your well-being, both physical and mental, which is why our benefit package includes:
  • Wellness programs
  • Education reimbursement
  • Personalized health insurance plans including dental and vision
  • Paid time off
  • Long- and short-term leave
  • Retirement planning
  • Life insurance coverage
Ministry/Facility Information:

MercyOne Western Iowa serves the needs of individuals in a 33-county area including western Iowa, eastern Nebraska, and southeastern South Dakota. MercyOne Siouxland Medical Center, a 238-bed regional facility, is home to the only Level II trauma center in the area - one of only four trauma care facilities in the state to receive verification from the American College of Surgeons - and MercyOne Air Med, a regional helicopter ambulance service. Along with owned and managed hospitals in Primghar and Hawarden, Iowa, and a partnership with Dunes Surgical Hospital in South Dakota, the region also operates a primary care network, specialty care clinics, and home health care, providing an entire continuum of preventative, primary, acute, and tertiary health care services to provide personalized, compassionate care for the communities we serve and beyond.

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