Restoration Project Manager

4 weeks ago


Columbia, South Carolina, United States SERVPRO of Richland County Full time
Job Description
At SERVPRO of Richland County, we are seeking a skilled Restoration Production Manager to oversee all aspects of assigned restoration projects and production crews. This front-line management position leads the team to operational excellence, ensuring customer satisfaction, revenue growth, and profit growth.

The Role
The ideal candidate will manage the customer experience, develop scope of work for projects, negotiate customer approval, schedule crews, and coordinate production services. They will also maintain communication with internal and external stakeholders, manage production expenses, and oversee safe work practices.

The Rewards
As a valued SERVPRO employee, you will receive competitive pay, medical, vision, and dental benefits, and a 401(k) account with a generous company contribution. Training and development programs are available, which can include industry certifications.

The Details
Key responsibilities include:
  • Manage customer experience and overall customer satisfaction
  • Develop scope of work for projects and review estimates
  • Negotiate customer approval of project scope and estimate
  • Schedule crews and resources to provide service on active projects
  • Coordinate and oversee production of services with crews and subcontractors
  • Document and/or review job file to support services provided
  • Maintain communication with internal and external stakeholders
  • Manage production expenses
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines


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