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Senior Operations Manager

2 months ago

Richmond, Virginia, United States Bank of America Full time
Job Title: Senior Group Operations Manager

At Bank of America, we are committed to helping our customers achieve their financial goals through responsible growth. As a Senior Group Operations Manager, you will play a critical role in driving operational excellence and ensuring the success of our Global Payments Ops business.

Key Responsibilities:
  • Lead multiple major operations segments for a site, region, or product line within the bank's internal operations.
  • Identify, analyze, and resolve complex problems, ensuring compliance with policies and procedures.
  • Develop and implement process improvements to enhance unit and/or product-related activities.
  • Evaluate efficiencies and identify areas of improvement and growth to the overall process.
  • Align bank priorities and strategies to employee metrics and goals.
Requirements:
  • 3+ years of leadership experience.
  • Excellent communication, interpersonal, and facilitation skills.
  • Experience with stakeholder management.
  • Ability to multi-task between various topics.
  • Strong business and financial acumen.
Preferred Qualifications:
  • Understanding of Global Payments Ops strategy/roadmap.
  • Knowledge and experience of data analytics.
Skills:
  • Customer Service Management.
  • Regulatory Compliance.
  • Risk Management.
  • Stakeholder Management.
  • Talent Development.
  • Business Operations Management.
  • Change Management.
  • Customer and Client Focus.
  • Decision Making.
  • Relationship Building.
  • Business Process Analysis.
  • Career Path Design.
  • Organizational Effectiveness.
  • Strategic Thinking.
  • Strategy Planning and Development.
Work Environment:

This role is based in the United States and requires a 1st shift schedule with 40 hours per week.