Senior Manager, Design Operations Lead
2 days ago
At Capital One, we're committed to delivering exceptional customer experiences through innovative design solutions. We're seeking a seasoned Senior Manager, Design Operations to join our team and drive strategic growth.
Key Responsibilities:- Develop and implement design operations strategies to enhance portfolio management, business and people operations, and design standards and practice management.
- Collaborate with cross-functional teams to scale best practices, build new processes, and optimize end-to-end routines that drive design quality.
- Provide accurate reporting to leadership on portfolio status, resourcing, issues, and priorities.
- Manage business critical relationships, budget, and headcount, advocating for investment in design as appropriate for business needs.
- Support hiring and onboarding of employees, manage contractors and vendors, and strategically balance attrition.
- 7+ years of relevant experience in design management, project/program management of design deliverables, and/or operations management.
- 4+ years of experience leading project delivery for large, cross-functional projects.
- Experience working directly with designers, researchers, and strategists.
- 4+ years of experience working within the product development process between tech, product, and design.
- Experience building operation systems and programs at scale.
- Experience working with corporate design teams.
Capital One is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $199,100 - $227,200 for this role, depending on location and experience.
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