Help Desk Specialist

3 weeks ago


Huntsville, Alabama, United States GA Recuiters Full time
About the Job

We are seeking a highly skilled Client Support Associate to join our team at GA Recruiters. As a CSR, you will be responsible for providing top-notch customer service to our clients, addressing their queries, and resolving issues promptly.

Key Responsibilities

The key responsibilities of this role include:

  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and internal teams.
  • Technical Skills: Be proficient in using computers and software applications to perform tasks efficiently.
  • Documentation: Maintain accurate records of customer interactions, complaints, and feedback.
  • Teamwork: Work collaboratively with colleagues to achieve company goals and objectives.
  • Regulatory Compliance: Ensure adherence to company policies, procedures, and regulatory requirements.
Requirements

To succeed in this role, you must have:

  • Previous Experience: A minimum of 1 year of experience in a similar CSR role.
  • Education: High School Diploma or equivalent required.
  • Skill Set: Proficiency in computer software applications, excellent communication and documentation skills, and ability to work independently and as part of a team.
  • Certifications: Must undergo background check prior to employment.
Estimated Salary Range

The estimated salary for this position is $50,000 - $70,000 per annum, depending on experience and qualifications.



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