Front Desk Ambassador

2 days ago


Huntsville, Alabama, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will play a vital role in delivering exceptional guest experiences and maximizing room revenue. Your primary responsibilities include registering guests, making and modifying reservations, hotel operator duties, and concierge services.

Responsibilities
  1. Greeting and Registration: Welcome guests, register them efficiently, and ensure a smooth check-in experience.
  2. Reservation Management: Make and modify reservations according to hotel policies and procedures.
  3. Hotel Operator Duties: Respond to guest inquiries, handle messages, and provide information on hotel services and facilities.
  4. Concierge Services: Assist guests with their requests, provide recommendations, and make arrangements as needed.
Qualifications
  • High School diploma or equivalent required; College coursework in a related field helpful.
  • Experience in a hotel or a related field preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service.
  • Able to multi-task, be detail-oriented, and problem-solve effectively.
  • Familiarity with financial information and basic arithmetic functions.
  • Ability to work with Microsoft Office Suite and use logic to define problems and interpret information.
  • Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
Salary and Benefits

Our estimated salary range for this position is $25,000 - $35,000 per year, depending on location and experience. We offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.



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