Client Support Associate

4 days ago


Huntsville, Alabama, United States GA Recuiters Full time
Job Overview

GA Recruiters is seeking an experienced Help Desk Specialist to provide exceptional customer service and support to our clients. This role involves working in a fast-paced environment, responding to customer inquiries, and resolving issues promptly.

Responsibilities

The key responsibilities of this role include:

  • Responding to Customer Inquiries: Answer customer calls, respond to emails, and address customer concerns in a professional and courteous manner.
  • Providing Solutions: Offer effective solutions to customer problems, ensuring complete satisfaction.
  • Documenting Interactions: Maintain accurate records of customer interactions, including complaints and feedback.
  • Collaborating with Teams: Work closely with internal teams to resolve complex customer issues.
Qualifications

To be successful in this role, you must have:

  • Previous Experience: At least 2 years of experience in a customer-facing role.
  • Education: High School Diploma or equivalent required.
  • Skill Set: Excellent communication and problem-solving skills, proficiency in computer software applications, and ability to work under pressure.
  • Certifications: Background check required prior to employment.
Benefits

This role offers a competitive salary of $45,000 - $65,000 per annum, depending on experience and qualifications.



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