Help Desk Staff Role
3 weeks ago
We are seeking a highly motivated and organized HELP DESK STAFF MEMBER to join our team at GA Recruiters.
About the Position:
The successful candidate will have a strong background in customer service and technical support, with excellent communication and problem-solving skills. They will be responsible for resolving customer issues in a timely and efficient manner, while maintaining a positive and professional attitude.
Main Responsibilities:
- Resolve customer issues via phone, email, or chat in a timely and professional manner.
- Analyze and troubleshoot customer complaints using technical knowledge and tools.
- Collaborate with internal teams to identify and implement process improvements.
Essential Requirements:
- Bachelor's degree or equivalent required.
- A minimum of one year's experience in a similar role.
- Excellent communication, problem-solving, and interpersonal skills.
- Proficient in using various software applications.
Compensation Package: Estimated salary range: $42,000 - $55,000 per annum.
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