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Patient Service Representative

2 months ago

Cleveland, Ohio, United States Cleveland Clinic Full time
About the Role

Cleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team at the Main Campus. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring seamless interactions with our patients and families.

Key Responsibilities
  • Provide Proactive Patient Support: Offer comprehensive support to patients and families, addressing their needs and concerns in a timely and professional manner.
  • Investigate and Resolve Patient Issues: Utilize the HEART model to investigate, triage, and resolve patient issues, ensuring that patients receive the highest level of care and service.
  • Create a Welcoming Environment: Foster a welcoming and professional environment, interacting with patients and families to ensure stellar patient experiences.
  • Perform Registration and Scheduling Tasks: Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
  • Enter and Maintain Confidential Patient Information: Accurately and securely enter and maintain confidential patient information, adhering to strict confidentiality and data protection protocols.
  • Recruit and Educate Patients on MyChart and Appointment Pass: Recruit and educate patients on the benefits and usage of MyChart and Appointment Pass, enhancing their overall experience and engagement with our healthcare services.
Requirements
  • Education and Experience: High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; or an associate's degree and one year of experience; or a bachelor's degree.
  • Knowledge and Skills: Knowledge of medical terminology and excellent communication, interpersonal, and problem-solving skills.
Working Conditions
  • Physical Requirements: Dexterity sufficient to operate a PC and other office equipment; requires extended periods of standing, walking, or sitting; good visual acuity through normal or corrected vision; must be able to navigate various locations and function in a fast-paced, hectic environment; ability to lift and transport up to 25 pounds.
  • Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.