Patient Service Representative
3 days ago
Cleveland Clinic is a world-renowned healthcare organization that values exceptional patient experiences. As a Patient Service Specialist, you will play a vital role in delivering a comprehensive and proactive experience for patients and their families.
Key Responsibilities:- Provide a warm and professional welcome to patients, ensuring a seamless and efficient experience.
- Utilize the HEART model to investigate, triage, and resolve patient issues in a timely and effective manner.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information with the utmost care and attention to detail.
- Recruit, enroll, and educate patients on MyChart and Appointment Pass, ensuring they have a clear understanding of their healthcare journey.
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
- Associate's degree and one year of experience or a bachelor's degree.
- Knowledge of medical terminology is a plus.
Cleveland Clinic is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Patient Service Specialist, you will have the opportunity to work with a talented team of caregivers who share your passion for delivering exceptional patient experiences.
We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and compassionate individual who is dedicated to delivering world-class patient care, we encourage you to apply for this exciting opportunity.
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