Helpdesk Support Specialist

4 weeks ago


Indianapolis, Indiana, United States Controlled Holdings Full time
About the Role

We are seeking a highly motivated and detail-oriented Help Desk Technician to provide top-notch desktop support to our team of 125 end users. As a key member of our IT team, you will be responsible for managing our local Windows Server environment, administering our Office 365 hosted email, and supporting our Linux servers.

Key Responsibilities
  • Administer local Windows Server environment (DHCP, DNS, Active Directory, Group Policies)
  • Provide help desk support for 125 users
  • Set up workstations with computers and necessary peripheral devices
  • Support Office 365 hosted email
  • Manage hosted VoIP phone system
  • Support Linux servers (Ubuntu, CentOS)
  • Develop and maintain local networks and computer systems
  • Administer FortiGate firewall, HP switches, Ruckus and Unifi access points
Requirements
  • Two years of related IT experience
  • Excellent diagnostic and problem-solving skills
  • Experience in live video streaming
  • Highly coachable/trainable
  • Great time management skills
What We Offer
  • Generous PTO, including your birthday off
  • Full medical & ancillary benefits
  • Free healthy snacks & Wellness Program


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