Professional Hotel Guest Services Director

1 day ago


Manhattan Beach, California, United States westdrift Manhattan Beach Full time
Job Description:

We are seeking an experienced Hotel Front Office Manager to lead our front desk team at Westdrift Manhattan Beach. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences, driving revenue growth, and ensuring the smooth operation of our front desk.

Main Responsibilities:
  • Oversee front desk operations, including check-in, check-out, and guest services.
  • Analyze data to optimize room sales, pricing, and inventory allocation.
  • Determine staffing needs based on business forecasts and create schedules to balance productivity and customer satisfaction.
  • Develop and implement company policies, ensuring compliance with local, state, and federal regulations.
  • Inspect and maintain cleanliness, safety, and compliance with hotel standards.
Requirements:
  • 1-year front office experience in a hotel setting, preferably with 6 months supervisory experience.
  • High school diploma or equivalent preferred.
  • Strong customer service skills, ability to work independently and as part of a team.
  • Excellent business communication skills and strong time management abilities.
  • Ability to adjust staff size daily to maximize productivity or control labor costs without compromising customer service.
  • Able to identify situations requiring notification and/or approval from others.
  • Must be able to work 50 hours per week, including evenings, weekends, and holidays.
Salary:

$65,000 - $85,000 per year, depending on experience.



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