Hotel Operations Manager
3 days ago
Job Summary
We are seeking an experienced Hotel Operations Manager to join our team at Lodging Dynamics. This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and the ability to maintain high standards of service excellence.
About the Role
The successful candidate will be responsible for maintaining quality services and products, managing engineering, housekeeping, reservations, and telephone services to meet established operational standards. They will ensure all areas of the hotel meet cleanliness and repair standards, supervise Front Desk and Housekeeping staff, and observe performance to ensure adherence to hotel policies.
Key Responsibilities
- Maintain high-quality services and products to meet guest expectations
- Manage engineering, housekeeping, reservations, and telephone services to ensure smooth hotel operations
- Supervise Front Desk and Housekeeping staff to ensure adherence to hotel policies
- Train staff on hotel amenities, local area, and guest service to enhance customer experience
- Monitor Revenue Management systems to position the hotel as a market leader
- Select or assist in selecting hotel staff, complete new hire paperwork, and review employee performance
- Conduct staff meetings and adhere to franchise and company procedures
- Resolve guest complaints and employee issues promptly and professionally
- Maintain accurate records, including cash flow and direct bills
- Assist with sales and marketing efforts to promote the hotel's services and policies
Requirements
To be considered for this role, you will need:
- A degree in Hospitality, Business Administration, or related field
- Minimum 3 years of experience in hotel operations management
- Proven track record of maintaining high-quality services and products
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
Lodging Dynamics offers a competitive salary package, including an estimated annual salary of $65,000-$80,000, depending on experience. We also offer opportunities for career growth and professional development, a dynamic and supportive work environment, and a range of benefits, including health insurance, retirement savings plan, and paid time off.
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