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Program Manager for Customer Support Services

2 months ago

Washington, Washington, D.C., United States NextStep Technology Inc Full time
Job Overview

NextStep Technology Inc is in search of a dedicated Program Manager to enhance our Customer Support Services.

Position Summary:

We are looking for a highly competent Program Manager to spearhead a vital project within our organization. The selected candidate will exhibit outstanding managerial skills in organizing, planning, directing, and supervising contractor personnel. The primary focus will be to ensure that all objectives and targets specified in the task order are met successfully. This position necessitates delivering comprehensive management, guidance, administration, quality assurance, and leadership to effectively fulfill the requirements of the task order.

Qualifications:

  • PMP certification and/or DAIWA III or DHS Program Manager Level III Certification or an equivalent qualification.
  • A minimum of ten years of experience in acquisition program management or a related domain.
  • Demonstrated experience in organizing, planning, directing, and managing contractor personnel.
  • Exceptional leadership abilities, both verbal and written.
  • Capability to consult effectively with senior management and stakeholders.
  • Experience in identifying and deploying tools to enhance program management functions.
  • Experience with US Homeland Security and Customs and Border Protection is essential for this role.

Key Responsibilities:

  • Organize, plan, direct, and manage contractor personnel to achieve task order objectives.
  • Provide management, guidance, administration, quality assurance, and leadership for task order execution.
  • Lead the identification, selection, and implementation of tools to support Program Management functions.
  • Offer team leadership and direction crucial for the successful delivery of the program.
  • Develop and communicate a comprehensive program management vision and strategy.
  • Consult with senior management as necessary to support daily operations.

Experience Required:

  • Acquisition program management: 10 years (Required)

Certifications:

  • PMP (Required)

Benefits Offered:

  • 401(k) plan
  • Dental coverage
  • Health insurance
  • Paid time off
  • Vision coverage