Head of Client Relations
1 week ago
Overview:
Job Title:
Head of Client Relations
Department:
Sales
Reports to:
Senior Vice President, Corporate Strategy
Position Summary:
Key Responsibilities:
1. Engage with clients at a senior level, leading discussions and driving strategic conversations.
2. Serve as a cross-functional communication leader, facilitating collaboration across various business channels.
3. Spearhead enterprise-wide initiatives, fostering synergies between different operational areas.
4. Monitor and analyze key account metrics, ensuring alignment with business objectives.
5. Implement tall bar reporting, focusing on volume trends, service levels, escalations, remediation, and revenue generation.
6. Oversee the onboarding process, collaborating with clients, internal IT teams, and operational units to ensure a seamless transition.
7. Complete onboarding questionnaires, workflows, internal setups/configurations, and pricing agreements.
8. Track service levels to guarantee operational units meet client expectations.
9. Develop client-specific scorecards and routine reports to communicate performance metrics.
10. Assist with high-priority requests or issue escalations as necessary.
11. Collaborate with Executive Management to address client inquiries and concerns.
12. Prepare and submit status reports to Executive Management regarding all relevant clients.
13. Coordinate client conference calls, including agendas and minutes, while working with operational units to resolve action items.
14. Act as the primary point of contact for all strategic matters related to clients.
15. Cultivate and maintain robust, long-lasting relationships with clients.
16. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
17. Ensure timely and successful delivery of solutions tailored to customer needs and objectives.
18. Clearly communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.
19. Identify and nurture growth opportunities within existing customer accounts, collaborating with sales teams to achieve growth targets.
20. Establish productive, professional relationships with key personnel in assigned customer accounts.
21. Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customer expectations.
22. Meet assigned targets for all tasks and strategic objectives within designated accounts.
23. Proactively assess, clarify, and validate customer needs on an ongoing basis.
24. Lead solution development efforts that effectively address customer needs while coordinating the involvement of all necessary company personnel.
25. Maintain updates in SalesForce.
-
Client Relations Specialist
2 weeks ago
Pennsylvania, United States Precoa Full timePosition Overview: Join Precoa as a Client Relations Specialist, where you will play a pivotal role in supporting families during their time of need. What We Offer: Reliable leads that empower you to achieve your financial goals.A collaborative team dedicated to your success, providing qualified leads, appointment scheduling, and effective marketing...
-
Client Relations Specialist
2 weeks ago
Coraopolis, Pennsylvania, United States Enterprise Holdings Full timePosition Overview:Enterprise Mobility is thrilled to announce an opening for a Customer Experience Representative (CXR). This role is pivotal in ensuring that our customers receive outstanding service and support during their rental experience.Joining our team means becoming part of a vibrant and collaborative environment where teamwork and results are...
-
Client Relations Specialist
2 weeks ago
Pennsylvania, United States Local Roots Landscaping LLC Full timeCompany Overview:Local Roots Landscaping LLC is committed to enhancing the beauty of outdoor spaces. We focus on delivering exceptional quality in our services and expect our team members to embody the same level of pride and accountability in their roles.Role Overview:The Client Relations Specialist will play a crucial role in engaging with both current and...
-
Client Relations and Project Coordinator
2 weeks ago
Coraopolis, Pennsylvania, United States PeopleShare Full timePosition Overview:We are currently in search of a skilled Project Manager to join a prominent Fire Protection firm. This role offers a direct hire opportunity with comprehensive benefits.Role Details:Schedule: 9:00 AM - 5:00 PM, Monday to FridayCompensation: $50,000 - $70,000Key Responsibilities:Establish and nurture relationships with both new and existing...
-
Vendor Relations Specialist
2 weeks ago
Coraopolis, Pennsylvania, United States Mortgage Connect Full timePosition Overview:The Vendor Relations Specialist plays a crucial role in managing a comprehensive database of professional signing agents. In this capacity, you will engage with independent signing agents to facilitate training, negotiate fees, and ensure the ongoing maintenance of their vendor profiles.Key Responsibilities:1. Identify, qualify, and...
-
Client Relations Specialist
2 weeks ago
Pennsylvania, United States Peerless Chain Full timeBASIC FUNCTION : This position is not remote. The role involves delivering exceptional customer service to all clients of Peerless Chain, as well as collaborating with internal team members by leveraging comprehensive knowledge of company offerings and programs. Responsibilities include providing both verbal and written support to address customer needs...
-
Client Relations Specialist
2 weeks ago
Feasterville-Trevose, Pennsylvania, United States The Faulkner Automotive Group Full timeThe Faulkner Automotive Group is seeking a motivated and enthusiastic Client Relations Specialist to enhance our customer service experience. This role offers an opportunity to build a rewarding career within our organization. While prior experience in the automotive sector is beneficial, it is not a prerequisite. We provide comprehensive training for all...
-
Lead Client Relations Executive
2 weeks ago
Philadelphia, Pennsylvania, United States Digitas Health Full timePosition Overview:We are seeking a Lead Client Relations Executive who excels in establishing daily connections with clients, executing integrated Marketing initiatives, and supporting Managers in delivering client presentations.In this role, you will collaborate closely with the Associate Director, leveraging your expertise in data capabilities to optimize...
-
Client Relations Specialist
2 weeks ago
Enola, Pennsylvania, United States Members 1st Federal Credit Union Full timeOverview:At Members 1st Federal Credit Union, we pride ourselves on fostering a community that values unity and shared aspirations. As we expand our horizons, we invite you to consider growing alongside us. Our commitment to our associates transcends competitive compensation. We offer exceptional healthcare, comprehensive benefits, opportunities for career...
-
Client Relations Specialist
2 weeks ago
Pittsburgh, Pennsylvania, United States SIXT USA Full timePosition Overview:We are seeking a dedicated Client Relations Specialist to enhance our customer experience at SIXT USA. The ideal candidate will demonstrate outstanding customer interaction skills, with a background in service-oriented roles. This position offers a pathway for professional advancement within our esteemed organization.Compensation:...
-
Client Relations Associate
2 weeks ago
Coopersburg, Pennsylvania, United States Lutron Electronics Co., Inc Full timeOverview:At Lutron Electronics, our commitment to customer satisfaction is paramount. As a member of the Serena Inside Sales and Service Team, you will play a crucial role in enhancing the service experience for our clients while advancing your career through meaningful interactions.This role presents an exceptional opportunity to deepen your understanding...
-
Client Care Coordinator
7 days ago
Harrisburg, Pennsylvania, United States Gaudenzia Full timeJob SummaryGaudenzia is seeking a dedicated and compassionate Recovery Support Professional to join our team. As a key member of our treatment program, you will play a vital role in supporting clients in their recovery journey.ResponsibilitiesScreen and process new admissions, ensuring a smooth transition into our program.Conduct head counts during hourly...
-
Client Service Associate
2 weeks ago
Coraopolis, Pennsylvania, United States Enterprise Holdings Full timePosition OverviewEnterprise Holdings is seeking a dedicated Client Service Associate at a major airport location. This role offers an excellent opportunity to collaborate with a dynamic team and gain valuable experience within a reputable organization. Our workplace is characterized by a friendly atmosphere and a strong emphasis on teamwork and achieving...
-
Employee Relations Specialist
2 weeks ago
Wayne, Pennsylvania, United States ORS Partners Full timeKey Responsibilities:Collaborate with the Administration and Employee Engagement Manager to:Design and implement initiatives aimed at enhancing employee engagement and nurturing the organizational culture, ensuring that all programs and activities are effectively communicated and executed. Formulate strategies to boost employee involvement and oversee...
-
Client Solutions Expert
2 days ago
Pennsylvania, United States PNC Investments LLC Full timeJob SummaryPNC Investments LLC is seeking a highly skilled Client Solutions Expert to join our team. As a Client Solutions Expert, you will be responsible for providing exceptional sales, service, and execution support to our clients.Key ResponsibilitiesProvide sales, service, and execution support to new and ongoing client relationships.Act as a customer...
-
Client Solutions Expert
1 week ago
Pennsylvania, United States PNC Investments LLC Full timeJob SummaryPNC Investments LLC is seeking a highly skilled Client Solutions Expert to join our team. As a Client Solutions Expert, you will be responsible for providing exceptional sales, service, and execution support to our clients.Key ResponsibilitiesProvide sales, service, and execution support to new and ongoing client relationships.Act as a customer...
-
Hotel General Manager
2 weeks ago
coraopolis, United States Sheraton Pittsburgh Airport Full timeGM DUTIES AND RESPONSIBILITIES:Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all head of departments.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Lead all key property issues including capital projects, customer service and...
-
Hotel General Manager
4 weeks ago
Coraopolis, United States Sheraton Pittsburgh Airport Full timeGM DUTIES AND RESPONSIBILITIES:Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all head of departments.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Lead all key property issues including capital projects, customer service and...
-
Hotel General Manager
4 weeks ago
Coraopolis, United States Sheraton Pittsburgh Airport Full timeGM DUTIES AND RESPONSIBILITIES:Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all head of departments.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Lead all key property issues including capital projects, customer service and...
-
Client Service Representative
4 weeks ago
Coraopolis, United States Trane Technologies Full timeAtTrane TechnologiesTM and through our businesses includingTrane®andThermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...