Business Development Manager

5 days ago

Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

Key Responsibilities:

  • Ensure all locations open on time and remain open until scheduled to close, staffed appropriately for the business.
  • Hold your team accountable for performance management, both ways.
  • Deal with claims, warranties, customer complaints exceeding $100 or store leadership's abilities.
  • Grow the business, increase customer count, sign up new and maintain current fleet accounts.
  • Manage social media customer feedback, Google reviews, good and bad, and take action if required.
  • Payroll verification for accuracy every Thursday.
  • Confirm breaks are cut, times are correct, mispunches are corrected, new hires are added, and your team gets paid correctly.
  • Always have bench strength and ensure cross-training so that when positions become open, you can fill them quickly.
  • Handling and planning for turnover, especially management professionally.
  • Teach and train, coach and motivate your team to help them achieve their bonus.
  • Performance management, self-motivated to work with little to no supervision, communication and computer skills excel, Word, email, text, Zoom.
  • Recruiting, staffing the business for growth while controlling costs to ensure profitability.
  • Teach, train, and enforce strict adherence to process and procedure, preventing damage claims and customer complaints.
  • Delivering on KPIs, including sales, customer count, payroll cost, and profitability.
  • Facility and equipment repairs and maintenance.
  • Fleet account management.
  • Online training completion.

Benefits:

  • Reduced turnover, longer tenured staff, especially at key positions.
  • Performance-based pay rate increases.
  • Trust that Aplus Automotive will always do the right thing.

Risks:

  • Lost business, decreasing customer counts, less profitable, less growth.
  • Less opportunities for growth and less opportunities for compensation increases.
  • Extended service times and less familiarity with our staff.

About Us:

  • Local Ownership: Most SpeeDee stores are locally owned, run by families who service the automotive needs of other families in their communities.
  • Quality Service: SpeeDee was built on a solid commitment to customer service.
  • Training and Certification: SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work, and other repairs.
  • Free Top-Off Service: To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
  • You Decide: It's our policy to provide you with the information you need to make a decision without pressure or overselling.

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