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Part-Time Front Office Representative

2 months ago

Madison, Wisconsin, United States HYATT Hotels Full time

About the Role:

At Hyatt Hotels, we're committed to delivering exceptional guest experiences that exceed expectations. As a Part-Time Front Office Agent, you'll play a vital role in creating a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Manage the front desk, handling check-ins, check-outs, and guest inquiries.
  • Collaborate with the hotel team to maintain a clean, comfortable, and inviting environment.
  • Respond to guest requests and resolve any issues in a timely and professional manner.
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks as needed.

Requirements:

  • Previous customer service experience, preferably in a hotel or related field.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.
  • Ability to lift, push, and pull moderate weights (minimum of 20 lbs).
  • Basic computer skills, including proficiency in Microsoft Office.

Why Work for Hyatt?

  • Tuition reimbursement and opportunities for career growth.
  • Free employee parking or bus pass.
  • Paid vacation, sick days, new child leave, and personal days.
  • Free room nights, discounted rates, and friends and family rates.
  • Discounts at various retailers, including Apple, AT&T, and T-Mobile.
  • 401(k) program with company match and employee stock purchase plan.
  • Free colleague meals and opportunities for professional development.