Claims Service Representative

4 days ago

Howell, United States The Hanover Insurance Group Full time
Claims Service Representative

We are seeking a highly skilled Claims Service Representative to join our team at The Hanover Insurance Group. As a Claims Service Representative, you will play a vital role in helping our customers navigate the claims process and providing exceptional customer service.

Key Responsibilities:
  • Respond to electronically and phone-submitted claim losses and first notice of loss calls from claimants, insureds, and other parties
  • Respond to calls on established claims in a polite, professional, and empathetic manner and determine appropriate course of action
  • Perform rental reservation, appraisal assignments, Express Claim shops, Towing, and water mitigation activities
  • Utilize established scripts, transcribe personal or commercial loss damage, or injury information into the company's network generating an electronic claim file
  • Apply basic communication skills to interpret caller's inquiries and offer available options
  • Utilize established workflows to initiate claim activities as required
  • Recognize coverages, claim processing requirements, and related claims systems
  • Learns to identify claims and takes appropriate actions
  • Contact vendor to establish language services for language interpretation and translation
Requirements:
  • Associate's degree or working towards your associate's degree is strongly preferred
  • Typically 1-3 years of experience in the service, financial, or hospitality industry preferred
  • Six months to one year of call center and/or office experience required
  • Remote experience required
  • Troubleshooting experience desired
  • Self-starter
  • Has an energetic, positive, and professional attitude
  • Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); Independent use of provided resources
  • Excellent written and verbal communication skills
  • Seeks to collaborate and promotes inclusion and respect
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Understands the importance of teamwork and developing and maintaining cooperative relationships
  • Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
  • Disciplined to follow scripts, while showing initiative to seek additional information as needed
  • Demonstrates attention to detail
  • Agile and adapts to new, different, or changing situations, requirements, or priorities
  • Shares knowledge, skills, and expertise with others; collaborates with others
  • Ability to meet and/or exceed established goals within set training timeline
What We Offer:
  • Career Development: Average 3-4 month temp to hire employment; robust training and development, on-the-job experiences, personalized coaching, and ongoing mentorship
  • Pay Rate: Starting at $20.00/hour; pay advancement upon temp to hire conversion
  • Flexible Schedule: Hours of operation of Monday - Friday 7:30 am ET – 8:00 pm ET and Saturday from 8:30-5:00 pm ET
  • Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k

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