Claims Service Representative
3 months ago
Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Howell, MI. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover offers a collaborative, inclusive environment committed to each employee’s development and growth.
It’s not just a job, it’s a career, and we are here to support you every step of the way.
As a Claims Service Representative, you will play a vital role in The Hanover's success by helping our customers when they are in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business. In that critical moment, you represent The Hanover brand in your ability to respond with empathy so our customers can get back on the road, back in their home and/or back in business as easily as possible. Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using provided scripts to assist you in serving our customers.
What's in it For You?
Career Development: Average 3-4 month temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship
Pay Rate: Starting at $20.00 /hour; pay advancement upon temp to hire conversion
Flexible Schedule: In-office during training period 7.75 hours/day (38.75 hours/week) Monday-Friday 8:30am-5:00pm
After training and acclimation is complete typically 3 days in office, 2 days remote; hours may flex between 7:30am – 6pm
Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k
Responsibilities:
• Respond to electronically and phone summited claim losses and first notice of loss calls from claimants, insureds and other parties
• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file
• Applies basic communication skills to interpret caller’s inquiries and offers available options
• Utilizes established workflows to initiate claim activities as required
• Recognizes coverages, claim processing requirements and related claims systems
• Learns to identify claims and takes appropriate actions
• Contacts vendor to establish language services for language interpretation and translation
Skills and Experience:
• Associate’s degree or working towards your associate’s degree is strongly preferred
• Typically 1 -3 years of experience in the service, financial or hospitality industry preferred
• Six months to one year of call center and/or office experience required
• Troubleshooting experience desired
• Self-starter
• Has an energetic, positive and professional attitude
• Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); Independent use of provided resources • Excellent written and verbal communication skills
• Seeks to collaborate and promotes inclusion and respect
• Dedicated to meeting the expectations and requirements of internal and external customers
• Understands the importance of teamwork and developing and maintaining cooperative relationships
• Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
• Disciplined to follow scripts, while showing initiative to seek additional information as needed
• Demonstrates attention to detail
• Agile and adapts to new, different, or changing situations, requirements, or priorities
• Shares knowledge, skills, and expertise with others; collaborates with others
• Ability to meet and/or exceed established goals within set training timeline
Physical Demands & Work Environment:
• Ability to use a personal computer, call center phone and other standard office equipment
• Ability to sit and/or stand for extended periods (75%-90%)
• Able to perform in a dynamic/fast paced work environment
-
Claims Service Representative
11 hours ago
Howell, United States The Hanover Insurance Group Full timeRandstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, remotely within the CST, MST, or PST time zones. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and...
-
Customer Claims Support Specialist
4 weeks ago
Howell, United States Infinia Search Inc Full timeJob OverviewInfinia Search Inc is looking for dedicated Customer Claims Support Specialists to enhance our Claims Customer Service Center on a temporary to permanent basis.As a Customer Claims Support Specialist, you will play a vital role in assisting clients during challenging times. Acting as the first point of contact for customers experiencing...
-
Claims Adjuster
1 week ago
Howell, United States Randstad Enterprise Full timeRandstad in partnership with The Hanover Insurance Group are actively hiring Associate Adjusters to join their PIP Claims team starting on a temp-hire basis. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A...
-
Claims Adjuster Associate
3 weeks ago
Howell, United States Randstad Enterprise Full timeJoin Our Team as a Claims Adjuster Associate!Randstad, in collaboration with The Hanover Insurance Group, is seeking motivated individuals to become part of our Property Claims team. As a leading entity in the property and casualty insurance sector, The Hanover boasts over 160 years of esteemed history and recognition as one of America's Top Employers.Your...
-
Automotive Claims Adjuster
4 weeks ago
Howell, United States Randstad Full timeAuto Adjuster / Senior Adjuster Pay Rate: 50-65K Location: Howell MI Hybrid work model that is 3 days in office, 2 days remote. This is a full time, exempt role. POSITION OVERVIEW: Responsible for the investigation, negotiation, and resolution of claims in accordance with policy provisions, business expectations, and jurisdictional requirements. Includes...
-
Automotive Claims Adjuster
4 weeks ago
Howell, United States Randstad Full timeAuto Adjuster / Senior Adjuster Pay Rate: 50-65K Location: Howell MI Hybrid work model that is 3 days in office, 2 days remote. This is a full time, exempt role. POSITION OVERVIEW: Responsible for the investigation, negotiation, and resolution of claims in accordance with policy provisions, business expectations, and jurisdictional requirements. Includes...
-
Automotive Claims Adjuster
1 month ago
Howell, United States Randstad USA Full timeAuto Adjuster / Senior AdjusterPay Rate: 50-65KLocation: Howell MIHybrid work model that is 3 days in office, 2 days remote.This is a full time, exempt role.POSITION OVERVIEW:Responsible for the investigation, negotiation, and resolution of claims in accordance with policy provisions, business expectations, and jurisdictional requirements. Includes the input...
-
Automotive Claims Adjuster
1 month ago
Howell, United States Randstad USA Full timeAuto Adjuster / Senior AdjusterPay Rate: 50-65KLocation: Howell MIHybrid work model that is 3 days in office, 2 days remote.This is a full time, exempt role.POSITION OVERVIEW:Responsible for the investigation, negotiation, and resolution of claims in accordance with policy provisions, business expectations, and jurisdictional requirements. Includes the input...
-
Complex Claims Specialist
3 weeks ago
Howell, United States The Hanover Insurance Group Full timeAbout the RoleThe Hanover Insurance Group is seeking a highly skilled and experienced Auto Liability Claims Adjuster to join our team. As a key member of our claims team, you will be responsible for analyzing, investigating, and resolving complex claims with minimal to moderate complexity.Key ResponsibilitiesInvestigate and analyze claims to determine...
-
Senior Claims Examiner
3 weeks ago
Howell, United States The Hanover Insurance Group Full timeAbout the RoleThe Hanover Insurance Group is seeking a highly skilled and experienced Auto Liability Claims Adjuster to join our team. As a key member of our claims organization, you will be responsible for analyzing, investigating, and resolving complex claims with minimal to moderate complexity.Key ResponsibilitiesInvestigate and analyze claims to...
-
Claims Adjuster Associate
4 weeks ago
Howell, United States Randstad Enterprise Full timeJoin Our Team as a Claims Adjuster AssociateRandstad, in collaboration with The Hanover Insurance Group, is seeking motivated individuals to become part of our Property Claims team in the role of Associate Adjuster. The Hanover Insurance Group stands as a leader in the property and casualty insurance sector, boasting over 160 years of experience and a...
-
Auto Liability Claims Adjuster
3 weeks ago
Howell, United States The Hanover Insurance Group Full timeAbout the RoleThe Hanover Insurance Group is seeking a highly skilled and experienced Auto Liability Claims Adjuster to join our team. As a key member of our claims team, you will be responsible for analyzing, investigating, and resolving complex claims with minimal to moderate complexity.Key ResponsibilitiesInvestigate and analyze claims to determine...
-
Customer Service Representative
2 months ago
Howell, United States Qualified Staffing Search Group Full timeOur Howell client is seeking a Customer Service Representative to support their Parts and Service department. This client specializes in various automotive parts. Pay is based on experience $21-$24/hour! Details are: DUTIES & RESPONSIBILITIES: Conver Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service
-
Insurance Account Representative
2 weeks ago
Howell, Michigan, United States Dan Eskola - State Farm Agent Full timeJob Description**Job Summary**Dan Eskola - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as an Insurance Account Representative. As a key member of the team, you will be responsible for building and maintaining strong relationships with customers, promoting State Farm products, and providing exceptional...
-
Client Service Representative
4 months ago
Howell, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...
-
Client Service Representative
4 months ago
Howell, United States VCA Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a...
-
Service Excellence Representative
4 weeks ago
Howell, United States Tangeroutletcanada Full timeCustomer Service Representative - Tanger OutletsJob Category: Field Requisition Number: CUSTO002393Job OverviewAs a Customer Service Representative at Tanger Outlets, your contributions will be significant. We prioritize creating a remarkable experience while collaborating with other skilled and motivated individuals. Our goal is to offer our shoppers the...
-
Patient Services Representative
2 months ago
Howell, United States My Community Dental Centers Full timeOverview: Patient Services Representative Full-Time Howell, MI Wage Range $18-$20 Position Summary As a valued member of our team, our Patient Services Representatives (PSRs) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty...
-
Customer Service Representative
4 months ago
Howell, United States Suburban Propane Full time> > **Customer Service Representative** **Howell , NJ** **JOB ID: 7928** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...
-
Customer Service Representative
1 week ago
Howell, United States Mr Handyman Full timeAre you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment. ...