Customer Support Specialist

2 weeks ago


King City, California, United States Annaraeli Full time

Position Overview:
We are seeking a dedicated Customer Relations Representative to join our team at Annaraeli. This role is available in both part-time and full-time capacities, focusing on a variety of essential functions within our insurance office.

Key Responsibilities:
As a Customer Relations Representative, you will be responsible for:

  • Responding to client inquiries via phone and email.
  • Welcoming customers and providing them with assistance.
  • Managing updates, changes, and cancellations to client contracts, ensuring their needs are met effectively.
  • Building and maintaining strong customer relationships through follow-ups.
  • Educating clients about various insurance options using a customer-centric approach.

Essential Skills:
To succeed in this role, candidates should possess:

  • A high level of professionalism and meticulous attention to detail.
  • The ability to handle multiple tasks efficiently.
  • Excellent verbal and communication skills.
  • A proactive attitude in a dynamic work environment.
  • Strong organizational and prioritization skills.
  • Effective communication capabilities with management.

Qualifications:
Applicants should have:

  • A high school diploma.
  • A minimum of 2 years of experience in an office setting.
  • Familiarity with financial documentation.
  • Proficiency in computer software and communication technologies.
  • Experience in customer service or operational roles.
  • Fluency in a second language is advantageous.
  • A continuous desire for personal and professional growth.

Benefits:
We offer competitive salary packages, bonuses, and health benefits for full-time employees. Opportunities for both part-time and full-time positions are available.



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