Customer Support Specialist
2 weeks ago
Position Overview:
We are seeking a dedicated Customer Relations Representative to join our team at Annaraeli. This role is available in both part-time and full-time capacities, focusing on a variety of essential functions within our insurance office.
Key Responsibilities:
As a Customer Relations Representative, you will be responsible for:
- Responding to client inquiries via phone and email.
- Welcoming customers and providing them with assistance.
- Managing updates, changes, and cancellations to client contracts, ensuring their needs are met effectively.
- Building and maintaining strong customer relationships through follow-ups.
- Educating clients about various insurance options using a customer-centric approach.
Essential Skills:
To succeed in this role, candidates should possess:
- A high level of professionalism and meticulous attention to detail.
- The ability to handle multiple tasks efficiently.
- Excellent verbal and communication skills.
- A proactive attitude in a dynamic work environment.
- Strong organizational and prioritization skills.
- Effective communication capabilities with management.
Qualifications:
Applicants should have:
- A high school diploma.
- A minimum of 2 years of experience in an office setting.
- Familiarity with financial documentation.
- Proficiency in computer software and communication technologies.
- Experience in customer service or operational roles.
- Fluency in a second language is advantageous.
- A continuous desire for personal and professional growth.
Benefits:
We offer competitive salary packages, bonuses, and health benefits for full-time employees. Opportunities for both part-time and full-time positions are available.
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